How to Use the UserEcho MCP in Claude

Q: Can UserEcho list all users in Claude Desktop?

Yep. The listaccountusers tool gives your agent a clean list of every user associated with the account. This is super helpful for running scripts that need to verify user existence before execution.

Q: Does UserEcho support listing forums in Claude Desktop?

Absolutely. The listforums tool makes it easy to get a rundown of all available community boards. This is great for troubleshooting, as you know exactly where users are discussing problems.

Q: How does the MCP Server handle UserEcho data privacy in Claude Desktop?

The MCP Server only exposes read-only tools. When you call getticketdetails, it pulls ticket metadata and never allows your agent to modify or delete underlying user records.

Built for Claude Desktop: Get real support data right from your local machine.

See Vinkius in Action

Works with every AI agent you already use

…and any MCP-compatible client

MCP Servers - Free for Subscribers

Connect UserEcho MCP to Claude Desktop

Create your Vinkius account to connect UserEcho to Claude Desktop and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

GDPR Free for Subscribers

Setup UserEcho with Claude Desktop

Ask AI about this MCP

ChatGPT

Claude

Perplexity

Check User Data with the MCP Server

Need to check user roles before running a script? The `list_account_users` tool retrieves all account users. This lets you verify if an ID exists in your local environment without leaving the Claude Desktop app. You can also list forums using `list_forums`. It pulls down all available community discussion boards, giving you immediate context on where to look for existing information.

Manage Support Tickets with UserEcho

The `create_support_ticket` tool lets your agent add a new ticket directly into the system. It handles the full submission process, so you don't have to switch applications just to log an issue. If you need background info, use `get_ticket_details`. This fetches all historical data for a specific ticket number, letting you understand the context immediately.

Access Knowledge Base Content

Stop guessing where to find answers. The `list_kb_articles` tool pulls down titles and summaries from your knowledge base. This lets your agent quickly identify relevant documentation for a user. It also lists available helpdesk tickets via `list_tickets`. You can see the volume of current issues, giving you insight into system health.

Setup guide

Set up UserEcho MCP in Claude Web or Desktop

1

Open Claude Settings

Go to claude.ai, click your profile icon, then navigate to Customize → Connectors.
2

Add Custom Connector

Click the "+" button and select Add custom connector. Paste your Vinkius endpoint URL: https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com. For OAuth-protected servers, expand Advanced settings to add credentials.
3

Start a conversation

Open a new chat. The UserEcho MCP tools are available immediately — no restart needed.

Endpoint URL

https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp

No configuration file needed — paste the URL directly in the Claude web interface.

Available on Free (1 connector), Pro, Max, Team, and Enterprise plans.

Prerequisites

Claude Desktop installed (macOS or Windows)
Active Vinkius subscription with a valid endpoint token

1

Open Claude Desktop Settings

Click the menu icon at the top-left corner, go to Settings → Developer → Edit Config. This opens claude_desktop_config.json in your default text editor.
2

Paste the UserEcho MCP configuration

Copy the JSON snippet on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Restart Claude Desktop

Close and reopen the application. Claude needs a full restart to load new MCPs — refreshing a conversation is not enough.
4

Verify the connection

Open a new conversation. Click the 🔌 icon at the bottom of the message input. You should see tools listed under userecho-mcp.

json

{
  "mcpServers": {
    "userecho-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

Get your connection token →

Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by UserEcho. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

Why Choose Vinkius

Vinkius connects your tools to AI with real-time monitoring and automatic cost savings — all from one dashboard.

Connect UserEcho now

Real-time monitoring

Live

visibility into every interaction

Connect your favorite tools to your AI and see exactly what's happening — every request, every response, in real time.

Built-in savings

60%

lower AI costs

Vinkius compresses data between your apps and your AI automatically. Lower bills every month — no configuration required.

Single dashboard

One

place for every integration

Every tool your AI connects to, managed from a single screen. One account, complete control.

Common questions about UserEcho MCP in Claude Desktop

Simply tell your AI client to use an available tool. For instance, 'What are the open tickets?' Your agent will recognize that it needs to call `list_tickets` on the MCP Server and provide you with the structured response.

Yep. The `list_account_users` tool gives your agent a clean list of every user associated with the account. This is super helpful for running scripts that need to verify user existence before execution.

Absolutely. The `list_forums` tool makes it easy to get a rundown of all available community boards. This is great for troubleshooting, as you know exactly where users are discussing problems.

You can pull several types of information, including ticket metadata (from `list_tickets`), user accounts (`list_account_users`), and knowledge base articles (`list_kb_articles`). All these are structured for immediate use.

The MCP Server only exposes read-only tools. When you call `get_ticket_details`, it pulls ticket metadata and never allows your agent to modify or delete underlying user records.

Use it with your favorite AI tools

Connect this server to Cursor, Claude, VS Code, and more.

OpenAI Agents SDK sdk-python

Google ADK sdk-python

Pydantic AI sdk-python

Vercel AI SDK sdk-typescript