How to Use the UserEcho MCP in Windsurf

Q: How do I find all support tickets in UserEcho with Windsurf?

You just tell Cascade to list them. The listtickets tool pulls the current queue of helpdesk issues, giving you an immediate overview of everything that needs attention.

Q: Can UserEcho and Windsurf pull data from forums?

Yep. You use the listforums tool to see what's active in the community. This helps your agent gather context before building a resolution or drafting a response.

Q: What kind of information does UserEcho provide for Windsurf regarding users?

It gives you user details by calling listaccountusers. You'll get the core roster data, which is essential if your workflow needs to target specific customers.

Q: Does MCP Server support ticket creation in UserEcho for Windsurf?

Absolutely. The createsupportticket tool handles that. Your agent can file a new ticket automatically, including all necessary details and categorization.

Q: What data privacy concerns should I consider with UserEcho and Windsurf?

This server touches user account data via listaccountusers and support ticket information. Always ensure your agent only accesses the minimum required data fields for its defined task.

Automate Support Workflows with UserEcho for Windsurf.

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Connect UserEcho MCP to Windsurf

Create your Vinkius account to connect UserEcho to Windsurf and route execution through our secure gateway. The platform manages server hosting, runtime updates, and security layers. Configuration requires no manual server provisioning.

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Setup UserEcho with Windsurf

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Track and Manage Customer Issues via MCP Server

Need to know what's going on? The `list_tickets` tool pulls a list of all existing helpdesk tickets. This lets your agent see the current state of support requests across the board. It’s also easy to drill down using `get_ticket_details`. Give it a ticket ID and you get everything—who submitted it, when, and what stage it's in.

Building Knowledge Base Content for Windsurf

The agent can grab all the published content by calling `list_kb_articles`. This gives your workflow a quick view of existing documentation. You'll know exactly what information users already have access to. Want to find user discussions? Use `list_forums` to map out active community conversations without having to manually check each section.

Managing User Accounts and Support Channels

`list_account_users` lets your agent fetch a roster of all accounts linked to the system. This is crucial for knowing who needs support or whose data you're working with. Beyond user lists, you can quickly create new issues using `create_support_ticket`. Just set the parameters and it files a ticket right away.

Setup guide

Set up UserEcho MCP in Windsurf

Prerequisites

Windsurf IDE installed (macOS, Windows, or Linux)
Active Vinkius subscription with a valid endpoint token

1

Open MCP configuration

Click the Cascade assistant icon in the sidebar, then click the hammer icon (🔨) at the top of the panel. Select "Configure" to open ~/.codeium/windsurf/mcp_config.json.
2

Add the UserEcho MCP

Paste the JSON snippet shown on the right into the mcpServers object. Replace [YOUR_TOKEN_HERE] with your endpoint token from cloud.vinkius.com.
3

Refresh MCPs

Go back to the hammer icon (🔨) in Cascade and click "Refresh". Windsurf will detect the new server. No full restart is needed — the connection is hot-reloaded.
4

Verify in Cascade

Start a new Cascade conversation and ask something like "Show my UserEcho payment history." If connected, Cascade will call the UserEcho tools directly. You will see a green dot next to the server name in the MCP panel.

mcp_config.json

{
  "mcpServers": {
    "userecho-mcp": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by UserEcho. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about UserEcho MCP in Windsurf

You just tell Cascade to list them. The `list_tickets` tool pulls the current queue of helpdesk issues, giving you an immediate overview of everything that needs attention.

Yep. You use the `list_forums` tool to see what's active in the community. This helps your agent gather context before building a resolution or drafting a response.

It gives you user details by calling `list_account_users`. You'll get the core roster data, which is essential if your workflow needs to target specific customers.

Absolutely. The `create_support_ticket` tool handles that. Your agent can file a new ticket automatically, including all necessary details and categorization.

This server touches user account data via `list_account_users` and support ticket information. Always ensure your agent only accesses the minimum required data fields for its defined task.

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