How to Use the UserEcho MCP in Mastra AI

Q: How does Mastra AI handle creating a ticket using UserEcho?

You call createsupportticket. If the initial attempt fails, Mastra's built-in workflow engine can automatically retry the process or notify you to fix the input.

Q: Can I check user accounts and forums using UserEcho with Mastra AI?

Yes. You use listaccountusers for roster data, and listforums to see community areas. These steps can be chained together in a single workflow.

Q: What happens if I need specific ticket information using UserEcho with Mastra AI?

You use the getticketdetails tool. The process is robust; if the initial retrieval fails, your workflow can branch to check other related tools like listing all tickets first.

Q: Does the MCP Server support human oversight with Mastra AI?

Yes. It supports requireToolApproval, which lets you build critical multi-step workflows that pause and wait for a manual review before proceeding, ensuring safety.

Q: What specific data type does this MCP Server touch when listing tickets?

It manages ticket records. The listtickets tool returns a list of ticket IDs and their current status information.

Build complex support workflows with Mastra AI and the MCP Server.

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Automate Ticket Creation and Follow-up

You can build multi-step flows that automatically check for issues. Start by calling `list_tickets` to see what's open, then use `create_support_ticket` if the process dictates a new record is needed. Mastra AI handles this gracefully: if the ticket creation fails due to bad input, the workflow can retry with different parameters before notifying an admin.

Check User Status and Community Details

Need to know who's involved? You can list account users using `list_account_users`. Similarly, you can check what resources are available by calling `list_forums` or getting articles via `list_kb_articles`. Mastra AI’s workflow engine lets you build conditional steps—for example, 'if user is premium, skip forum listing and go straight to ticket details.'

Retrieve Specific Helpdesk Data Points

Getting deep info on a single issue is simple. Call `get_ticket_details` for specific tickets. You can also list all existing helpdesk records using `list_tickets`. This is perfect for complex workflows: first, check the status with `list_tickets`; then, if needed, execute the specialized `get_ticket_details` step.

Setup guide

Set up UserEcho MCP in Mastra AI

Prerequisites

Node.js 18+ and a TypeScript project
@mastra/mcp + @mastra/core packages
Active Vinkius subscription with a valid endpoint token

1

Install dependencies
Run npm install @mastra/mcp @mastra/core plus your preferred model provider (e.g. @ai-sdk/openai).
2

Configure the MCPClient
Create an MCPClient with your Vinkius endpoint as a URL object. Replace [YOUR_TOKEN_HERE] with your token from cloud.vinkius.com.
3

Discover and inject tools
Call mcpClient.listTools() and spread the result into your agent's tools object. All UserEcho tools become native Mastra tools.
4

Run with any model
Swap openai("gpt-4o") for any AI SDK-compatible provider. Call agent.generate() and the agent routes tool calls through MCP automatically.

agent.ts

import { MCPClient } from "@mastra/mcp";
import { Agent } from "@mastra/core/agent";
import { openai } from "@ai-sdk/openai";

const mcpClient = new MCPClient({
  id: "userecho-mcp-client",
  servers: {
    "userecho-mcp": {
      url: new URL(
        "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
      ),
    },
  },
});

const agent = new Agent({
  name: "UserEcho Agent",
  model: openai("gpt-4o"),
  instructions: "You have access to UserEcho tools.",
  tools: {
    ...(await mcpClient.listTools()),
  },
});

const result = await agent.generate(
  "List recent UserEcho transactions"
);
console.log(result.text);

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Independent Platform Disclaimer: Vinkius is an independent platform and is not affiliated with, endorsed by, sponsored by, verified by, or otherwise authorized by UserEcho. All third-party trademarks, logos, and brand names are the property of their respective owners. Their use on this website is strictly for informational purposes to identify service compatibility and interoperability.

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Common questions about UserEcho MCP in Mastra AI

You call `create_support_ticket`. If the initial attempt fails, Mastra's built-in workflow engine can automatically retry the process or notify you to fix the input.

Yes. You use `list_account_users` for roster data, and `list_forums` to see community areas. These steps can be chained together in a single workflow.

You use the `get_ticket_details` tool. The process is robust; if the initial retrieval fails, your workflow can branch to check other related tools like listing all tickets first.

Yes. It supports `requireToolApproval`, which lets you build critical multi-step workflows that pause and wait for a manual review before proceeding, ensuring safety.

It manages ticket records. The `list_tickets` tool returns a list of ticket IDs and their current status information.

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