Integrate Kustomer with Claude, Cursor, Chatbots & AI Agents MCP Server

Q: Can I see chat messages in real-time?

The listconversationmessages tool fetches the current history. While not a streaming 'live' view, it provides the most recent state.

Manage customer service — list conversations, audit customers, and search timelines.

GDPR Free for Subscribers

Compatible with every major AI agent and IDE

Claude

ChatGPT

Cursor

Gemini

Windsurf

VS Code

JetBrains

Vercel

+ other MCP clients

check

Check kustomer api status on Kustomer

Check the status of the Kustomer API

get

Get conversation details on Kustomer

Get details for a specific conversation

get

Get customer profile on Kustomer

Get details for a specific customer

list

List conversation messages on Kustomer

List all messages in a conversation

list

List data klasses on Kustomer

List Kustomer custom data classes (Klasses)

list

List kustomer agents on Kustomer

List all support agents (users)

list

List kustomer customers on Kustomer

Essential for identifying customer IDs for support auditing. List all customers in Kustomer

list

List support conversations on Kustomer

List recent support conversations

list

List support queues on Kustomer

g., Billing, Technical Support) defined in Kustomer. List active support queues

Search kustomer timeline on Kustomer

Provide filters as a JSON string. Perform a deep search across the customer timeline

Security & Code Integrity Audit

Every tool in the Kustomer MCP Server is continuously audited by the Vinkius Security Engine. We guarantee zero-trust payload isolation, strict data boundaries, and deterministic execution for enterprise-grade AI agents.

A+Score: 100

How Vinkius protects your data

Is there a risk of the AI "going crazy" and deleting important company data?

No. With Vinkius, the AI operates on "rails". It can only make the exact moves you authorized in the tool's settings. It cannot invent routes, access other networks in your company, or decide to delete random files. If the action isn't in the approved catalog, the attempt is blocked instantly.

Can I see chat messages in real-time?

The list_conversation_messages tool fetches the current history. While not a streaming 'live' view, it provides the most recent state.

How does the AI access my passwords and credentials?

It simply doesn't. On Vinkius, your passwords, API keys, and login details are kept in a secure vault. The AI (like ChatGPT or Claude) merely "asks" Vinkius to perform the task. Vinkius opens the door, does the work, and hands the result back to the AI. Your credentials are never seen, read, or learned by the artificial intelligence.

What if the AI ends up reading customer data or confidential information?

We have a built-in digital "bodyguard" called DLP (Data Loss Prevention). If a tool fetches data and the response contains social security numbers, credit cards, or personal customer info, Vinkius magically blocks and erases that information before it is delivered to the AI. The AI works only with what is strictly necessary, and your sensitive data never leaks.

How Chatbots Interact with Kustomer

Build automated workflows with Cursor and Claude Code by connecting to the Kustomer MCP server.

Autonomous omnichannel support via AI

Provide Claude Code and Cursor with read and write access to omnichannel support. The Kustomer toolkit handles all necessary routing for customer support integrations.

Automating customer 360 with AI

Integrate the Kustomer server to handle customer 360 requests natively. It provides the schemas required for ChatGPT and Cursor to manage customer support data.