Bring Churn Prevention
to Google ADK
Create your Vinkius account to connect Freshsuccess to Google ADK and start using all 11 AI tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code. No hosting, no server setup — just connect and start using.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the Freshsuccess MCP Server?
Connect your Freshsuccess (Freshdesk Customer Success) account to any AI agent to automate your customer retention and engagement operations through the Model Context Protocol (MCP). Freshsuccess empowers Customer Success Managers (CSMs) to prevent churn, increase expansion revenue, and proactively manage accounts. This MCP server enables you to track health scores, update user metadata, and log custom metrics directly through natural conversation.
Key Features
- Account Oversight — List all customer accounts, retrieve detailed profiles including health scores, and map assigned CSMs instantly.
- User & Engagement Tracking — Access detailed end-user profiles, monitor product usage, and upsert records to ensure accurate data.
- Proactive Alerts — Monitor configured customer success alerts (e.g., drop in usage, poor health) to prioritize interventions.
- Task Management — Retrieve pending CSM tasks and to-dos to keep your team aligned on retention efforts.
- Custom Metric Logging — Post specific product usage values or custom metrics directly to accounts and users to influence health scoring.
- Data Synchronization — Ensure your CRM and CS platforms are perfectly aligned by automating record updates.
How it works
- Subscribe to this server through the Vinkius Marketplace
- Enter your Freshsuccess Region Domain and API Key (found in your Settings)
- Start managing your customer success data from Claude, Cursor, or any MCP client
Who is this for?
- Customer Success Managers — quickly check account health scores or active alerts without navigating the dashboard.
- CS Operations — automate the logging of custom metrics and verify user mappings via simple AI commands.
- Account Executives — get a real-time overview of customer adoption before renewal conversations.
Built-in capabilities (11)
Verify API connection
Get account metadata
Get user metadata
List customer accounts
g. drop in usage). List active alerts
List pending tasks
List account users
List defined metrics
Record custom metric
Create/Update account
Create/Update user
Why Google ADK?
Google ADK natively supports Freshsuccess as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 11 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.
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Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution
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Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Freshsuccess
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Production-ready features like session management, evaluation, and deployment come built-in. not bolted on
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Seamless integration with Google Cloud services means you can combine Freshsuccess tools with BigQuery, Vertex AI, and Cloud Functions
Freshsuccess in Google ADK
Why run Freshsuccess with Vinkius?
The Freshsuccess connection runs on our fully managed, secure cloud infrastructure. We handle the hosting, maintenance, and security so you don't have to deal with servers or code. All 11 tools are ready to work instantly without any complex setup.
You stay in complete control of your data. Your AI only accesses the information you approve, keeping your sensitive passwords and private details completely safe. Plus, with automatic optimizations, your AI works faster and more efficiently.
* Every connection is hosted and maintained by Vinkius. We handle the security, updates, and infrastructure so you don't have to write code or manage servers. See our infrastructure
Over 4,000 integrations ready for AI agents
Explore a vast library of pre-built integrations, optimized and ready to deploy.
Connect securely in under 30 seconds
Generate tokens to authenticate and link external services in a single step.
Complete visibility into every agent action
Audit live requests, latency, success rates, and active security compliance policies.
Optimize spending and track token ROI
Analyze real-time token consumption and cost metrics detailed by connection.
Explore our live AI Agents Analytics dashboard to see it all working
This dashboard is included when you connect Freshsuccess using Vinkius. You will never be left in the dark about what your AI agents are doing with your tools.
Freshsuccess and 4,000+ other AI tools. No hosting, no code, ready to use.
Professionals who connect Freshsuccess to Google ADK through Vinkius don't need to write code, manage servers, or worry about security. Everything is pre-configured, secure, and runs automatically in the background.
Raw MCP | Vinkius | |
|---|---|---|
| Ready-to-use MCPs | Find and configure each manually | 4,000+ MCPs ready to use |
| Connection Setup | Manual coding & server setup | 1-click instant connection |
| Server Hosting | You host it yourself (needs 24/7 uptime) | 100% hosted & managed by Vinkius |
| Security & Privacy | Stored in plaintext config files | Bank-grade encrypted vault |
| Activity Visibility | Blind execution (no logs or tracking) | Live dashboard with real-time logs |
| Cost Control | Runaway AI token spend risk | Automatic budget limits |
| Revoking Access | Must delete files or code to stop | 1-click disconnect button |
How Vinkius secures
Freshsuccess for Google ADK
Every request between Google ADK and Freshsuccess is protected by our secure gateway. We automatically keep your sensitive data private, prevent unauthorized access, and let you disconnect instantly at any time.
Frequently asked questions
How do I get an API Key for Freshsuccess?
Log in to your Freshsuccess account, navigate to Settings > Third-party integrations > API, and generate or copy your active token.
What is my 'Region Domain'?
Your domain depends on where your account is hosted (e.g. 'api-us.freshsuccess.com' for US Data Center, 'api-eu.freshsuccess.com' for Europe).
Can I update an account's metadata using the agent?
Yes! Use the 'upsert_cs_account' tool. Provide the unique Account ID and the new name to instantly update the record in Freshsuccess.
Is it possible to log custom product metrics?
Absolutely. You can use the 'post_metric_value' tool to send raw numeric data for specific accounts or users to influence their health scores.
How does Google ADK connect to MCP servers?
Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.
Can ADK agents use multiple MCP servers?
Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.
Which Gemini models work best with MCP tools?
Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.
McpToolset not found
Update: pip install --upgrade google-adk
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