Bring Quality Assurance
to LlamaIndex
Create your Vinkius account to connect Five9 QM to LlamaIndex and start using all 12 AI tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code. No hosting, no server setup — just connect and start using.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the Five9 QM MCP Server?
Connect your Five9 Quality Management (QM) account to any AI agent and automate your quality assurance workflows through the Model Context Protocol (MCP). Five9 QM (formerly Virtual Observer) is a powerful tool for monitoring and scoring agent performance across voice and digital channels. Now, you can manage evaluations and review interactions directly through natural conversation.
What you can do
- Evaluation Management — List all completed evaluations, fetch detailed scores and feedback, and submit new evaluations instantly.
- Interaction Review — Access recorded voice and digital interactions available for quality review and retrieve their full metadata.
- Recording Retrieval — Generate temporary, secure links to audio recordings for direct playback and analysis.
- Form Inspection — List all active quality evaluation forms and fetch their specific question and scoring structures.
- Calibration Monitoring — Track active and completed calibration sessions to ensure scoring consistency across your QA team.
- Agent & User Discovery — List agents available for evaluation and manage QM system users for better team context.
- High-level Reporting — Fetch QM summary metrics to understand organization-wide quality trends and performance.
How it works
- Subscribe to this server through the Vinkius Marketplace
- Enter your Five9 VCC Username and Password (ensure QM permissions are enabled)
- Start managing your quality assurance data from Claude, Cursor, or any MCP client
Who is this for?
- Quality Assurance (QA) Analysts — quickly pull interaction details or submit evaluations without leaving your primary workspace.
- Contact Center Managers — get a real-time overview of quality scores and calibration progress through simple AI commands.
- Team Leads — review specific agent recordings and feedback to facilitate more effective coaching sessions.
Built-in capabilities (12)
Submit a new evaluation
Get evaluation details
Get form structure
Get interaction metadata
Get QM summary report
Get audio recording link
List calibration sessions
List evaluation forms
List agent evaluations
List evaluatable agents
List recorded interactions
List QM system users
Why LlamaIndex?
LlamaIndex agents combine Five9 QM tool responses with indexed documents for comprehensive, grounded answers. Connect 12 tools through Vinkius and query live data alongside vector stores and SQL databases in a single turn. ideal for hybrid search, data enrichment, and analytical workflows.
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Data-first architecture: LlamaIndex agents combine Five9 QM tool responses with indexed documents for comprehensive, grounded answers
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Query pipeline framework lets you chain Five9 QM tool calls with transformations, filters, and re-rankers in a typed pipeline
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Multi-source reasoning: agents can query Five9 QM, a vector store, and a SQL database in a single turn and synthesize results
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Observability integrations show exactly what Five9 QM tools were called, what data was returned, and how it influenced the final answer
Five9 QM in LlamaIndex
Why run Five9 QM with Vinkius?
The Five9 QM connection runs on our fully managed, secure cloud infrastructure. We handle the hosting, maintenance, and security so you don't have to deal with servers or code. All 12 tools are ready to work instantly without any complex setup.
You stay in complete control of your data. Your AI only accesses the information you approve, keeping your sensitive passwords and private details completely safe. Plus, with automatic optimizations, your AI works faster and more efficiently.
* Every connection is hosted and maintained by Vinkius. We handle the security, updates, and infrastructure so you don't have to write code or manage servers. See our infrastructure
Over 4,000 integrations ready for AI agents
Explore a vast library of pre-built integrations, optimized and ready to deploy.
Connect securely in under 30 seconds
Generate tokens to authenticate and link external services in a single step.
Complete visibility into every agent action
Audit live requests, latency, success rates, and active security compliance policies.
Optimize spending and track token ROI
Analyze real-time token consumption and cost metrics detailed by connection.
Explore our live AI Agents Analytics dashboard to see it all working
This dashboard is included when you connect Five9 QM using Vinkius. You will never be left in the dark about what your AI agents are doing with your tools.
Five9 QM and 4,000+ other AI tools. No hosting, no code, ready to use.
Professionals who connect Five9 QM to LlamaIndex through Vinkius don't need to write code, manage servers, or worry about security. Everything is pre-configured, secure, and runs automatically in the background.
Raw MCP | Vinkius | |
|---|---|---|
| Ready-to-use MCPs | Find and configure each manually | 4,000+ MCPs ready to use |
| Connection Setup | Manual coding & server setup | 1-click instant connection |
| Server Hosting | You host it yourself (needs 24/7 uptime) | 100% hosted & managed by Vinkius |
| Security & Privacy | Stored in plaintext config files | Bank-grade encrypted vault |
| Activity Visibility | Blind execution (no logs or tracking) | Live dashboard with real-time logs |
| Cost Control | Runaway AI token spend risk | Automatic budget limits |
| Revoking Access | Must delete files or code to stop | 1-click disconnect button |
How Vinkius secures
Five9 QM for LlamaIndex
Every request between LlamaIndex and Five9 QM is protected by our secure gateway. We automatically keep your sensitive data private, prevent unauthorized access, and let you disconnect instantly at any time.
Frequently asked questions
How do I get a link to listen to a specific call recording?
You can use the 'get_recording_link' tool by providing the Interaction ID. The agent will return a secure, temporary URL that allows you to play back the audio file directly.
Can I see the structure of an evaluation form before submitting a score?
Yes! The 'get_evaluation_form' tool retrieves the full structure of any quality form, including questions and scoring logic, so you can ensure you have the right context for your evaluation.
Is there a way to track organization-wide quality trends?
Absolutely. Use the 'get_qm_summary' tool to retrieve high-level metrics and summary reports that highlight overall quality performance across your entire contact center.
How does LlamaIndex connect to MCP servers?
Use the MCP client adapter to create a connection. LlamaIndex discovers all tools and wraps them as query engine tools compatible with any LlamaIndex agent.
Can I combine MCP tools with vector stores?
Yes. LlamaIndex agents can query Five9 QM tools and vector store indexes in the same turn, combining real-time and embedded data for grounded responses.
Does LlamaIndex support async MCP calls?
Yes. LlamaIndex's async agent framework supports concurrent MCP tool calls for high-throughput data processing pipelines.
BasicMCPClient not found
Install: pip install llama-index-tools-mcp
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