Integrate Groove with Claude, Cursor, Chatbots & AI Agents MCP Server

Manage your customer support tickets via Groove — list conversations, reply to customers, and monitor agent activity directly via AI.

GDPR Free for Subscribers

Compatible with every major AI agent and IDE

Claude

ChatGPT

Cursor

Gemini

Windsurf

VS Code

JetBrains

Vercel

+ other MCP clients

create

Create message on Groove

Add a reply or internal note to a ticket

create

Create ticket on Groove

Create a new helpdesk ticket

get

Get agent on Groove

Get details for a specific agent by email

get

Get customer on Groove

Get details for a specific customer by email

get

Get mailbox on Groove

Get details for a specific mailbox by ID

get

Get ticket on Groove

Get details for a specific ticket by its number

list

List agents on Groove

List all agents in the Groove account

list

List customers on Groove

List all customers in the Groove account

list

List mailboxes on Groove

List all mailboxes in the account

list

List messages on Groove

List all messages and comments in a ticket

list

List tickets on Groove

List all helpdesk tickets

update

Update ticket state on Groove

Change the status of a ticket

Security & Code Integrity Audit

Every tool in the Groove MCP Server is continuously audited by the Vinkius Security Engine. We guarantee zero-trust payload isolation, strict data boundaries, and deterministic execution for enterprise-grade AI agents.

A+Score: 100

How Vinkius protects your data

Is there a risk of the AI "going crazy" and deleting important company data?

No. With Vinkius, the AI operates on "rails". It can only make the exact moves you authorized in the tool's settings. It cannot invent routes, access other networks in your company, or decide to delete random files. If the action isn't in the approved catalog, the attempt is blocked instantly.

Can my agent create an internal note instead of replying to the customer in Groove?

Yes. When using the 'create_message' tool, you can specify that the message is an internal note. The agent will then post it privately within the ticket flawlessly, visible only to your team.

How does the AI access my passwords and credentials?

It simply doesn't. On Vinkius, your passwords, API keys, and login details are kept in a secure vault. The AI (like ChatGPT or Claude) merely "asks" Vinkius to perform the task. Vinkius opens the door, does the work, and hands the result back to the AI. Your credentials are never seen, read, or learned by the artificial intelligence.

What if the AI ends up reading customer data or confidential information?

We have a built-in digital "bodyguard" called DLP (Data Loss Prevention). If a tool fetches data and the response contains social security numbers, credit cards, or personal customer info, Vinkius magically blocks and erases that information before it is delivered to the AI. The AI works only with what is strictly necessary, and your sensitive data never leaks.

Supported Use Cases for Groove

Build automated workflows with Cursor and Claude Code by connecting to the Groove MCP server.

The Future of shared inbox

The Groove integration allows Cursor and ChatGPT to securely fetch shared inbox data. It handles the API requests required for communication messaging operations.

Scaling ticket management via MCP

Connect Groove to provide your chatbots with ticket management capabilities. The integration manages the backend execution for communication messaging workflows.