Integrate HelpCrunch with Claude, Cursor, Chatbots & AI Agents MCP Server

Q: Can I reassign a chat to another team member?

Yes! Use the updatechatassignee tool. You must provide the chatid and the numeric assigneeid of the team member you wish to assign the conversation to.

Automate customer support via HelpCrunch — manage chats, customers, and team assignments directly from any AI agent.

GDPR Free for Subscribers

Compatible with every major AI agent and IDE

Claude

ChatGPT

Cursor

Gemini

Windsurf

VS Code

JetBrains

Vercel

+ other MCP clients

add

Add customer tag on HelpCrunch

Add a label/tag to a customer profile

get

Get chat details on HelpCrunch

Get detailed information about a specific chat

get

Get customer details on HelpCrunch

Get detailed profile information for a specific customer

list

List chat messages on HelpCrunch

Useful for understanding context or historical interactions. List all messages within a specific chat

list

List chats on HelpCrunch

Each chat includes basic metadata and status. List all conversations (chats) in HelpCrunch

list

List customers on HelpCrunch

List all customers (contacts) in HelpCrunch

list

List departments on HelpCrunch

List all support departments

Search chats on HelpCrunch

Pass filter criteria as a JSON string in "filter_json" (e.g., {"status": "open"}). Search for chats using filters

send

Send message on HelpCrunch

Pass the payload as a JSON string in "body_json" (e.g., {"chat": 123, "text": "Hello"}). Send a message to a chat

update

Update chat assignee on HelpCrunch

Assign a chat to a specific team member

update

Update chat status on HelpCrunch

Update the status of a chat (e.g., closed, open)

Security & Code Integrity Audit

Every tool in the HelpCrunch MCP Server is continuously audited by the Vinkius Security Engine. We guarantee zero-trust payload isolation, strict data boundaries, and deterministic execution for enterprise-grade AI agents.

A+Score: 100

How Vinkius protects your data

Is there a risk of the AI "going crazy" and deleting important company data?

No. With Vinkius, the AI operates on "rails". It can only make the exact moves you authorized in the tool's settings. It cannot invent routes, access other networks in your company, or decide to delete random files. If the action isn't in the approved catalog, the attempt is blocked instantly.

Can I set different limits for each virtual assistant on my team?

Absolutely. You have full control in our command center. You can create an AI agent that only "reads" data so the support team can answer questions, and another superpowered agent that can "edit" and "create" information exclusively for your operations team. Each AI gets exactly the level of access you allow.

Can I reassign a chat to another team member?

Yes! Use the update_chat_assignee tool. You must provide the chat_id and the numeric assignee_id of the team member you wish to assign the conversation to.

Does the AI train on my tools or API data?

No. Vinkius enforces a strict Zero-Retention policy. Your data simply passes through our secure servers to complete the requested action and is instantly forgotten. Nothing you do here is ever stored, logged, or used to train any artificial intelligence.

What can AI Agents do with HelpCrunch?

The HelpCrunch integration provides comprehensive execution endpoints, allowing AI models to orchestrate tasks reliably.

Connecting multi channel support with Cursor

Use HelpCrunch to interface with multi channel support via natural language. The toolkit provides Cursor with LLM-friendly schemas for customer support tasks.

Streamlining customer communication

The HelpCrunch integration exposes LLM-friendly schemas for customer communication. Tools like Cursor can map natural language directly into executable customer support commands.