Integrate Odoo Helpdesk with Claude, Cursor, Chatbots & AI Agents MCP Server
GDPR Free for SubscribersCompatible with every major AI agent and IDE
GeminiOdoo create ticket on Odoo Helpdesk
ticket record. The name is the ticket subject. Optionally provide the customer email (partner_email), team assignment (team_id from odoo_list_helpdesk_teams), linked customer (partner_id), description, and priority (0=Low, 1=Medium, 2=High, 3=Urgent). The ticket enters the first kanban stage of the assigned team. Use when the user wants to log a support request, report an issue, or create a task for the helpdesk team. Create a new helpdesk ticket in Odoo for a customer issue with subject, email, team, and priority
Odoo list helpdesk teams on Odoo Helpdesk
team records — the support teams that handle tickets (e.g., "Technical Support", "Billing", "Returns"). Returns team name, member count, and whether SLA tracking is enabled. Use to find team IDs before creating tickets, or when the user asks about the support organization structure. List all helpdesk teams in Odoo with member count and SLA configuration status
Odoo list sla policies on Odoo Helpdesk
sla records showing service level agreements. Returns SLA name, team, target stage, and time targets (days and hours). Use when the user asks about response time commitments, resolution deadlines, or SLA compliance metrics. List SLA policies configured in Odoo Helpdesk with target response/resolution times per team and stage
Odoo list ticket types on Odoo Helpdesk
ticket.type records — the classification labels for categorizing tickets. Use when the user asks about available ticket categories or wants to understand how tickets are organized. List ticket type categories used to classify helpdesk tickets in Odoo (e.g., Bug, Feature Request, Question)
Odoo list tickets on Odoo Helpdesk
ticket records ordered by creation date. Returns ticket subject, customer name/email, helpdesk team, kanban stage (e.g., New/In Progress/Solved), priority (0=Low, 1=Medium, 2=High, 3=Urgent), assigned agent, and number of active SLA policies. Optionally filter by team ID. Use when the user asks about support queue, open tickets, team workload, or ticket backlog. List helpdesk tickets in Odoo with customer, team, kanban stage, priority, assignee, and SLA status
Odoo search tickets on Odoo Helpdesk
ticket records by subject/name. Returns matching tickets with customer, team, stage, priority, and assignee. Use when the user wants to find a specific ticket, look up a customer issue, or locate tickets about a particular topic. Search helpdesk tickets by subject or keyword to find specific customer issues or requests
Odoo update ticket on Odoo Helpdesk
ticket record. Use to escalate priority, rename the ticket, reassign to a different agent, or update any writable field. Use when the user wants to modify a ticket that already exists. Update an existing helpdesk ticket — change subject, priority, assignment, or other properties
Security & Code Integrity Audit
Every tool in the Odoo Helpdesk MCP Server is continuously audited by the Vinkius Security Engine. We guarantee zero-trust payload isolation, strict data boundaries, and deterministic execution for enterprise-grade AI agents.
How Vinkius protects your data
Is there a risk of the AI "going crazy" and deleting important company data?
No. With Vinkius, the AI operates on "rails". It can only make the exact moves you authorized in the tool's settings. It cannot invent routes, access other networks in your company, or decide to delete random files. If the action isn't in the approved catalog, the attempt is blocked instantly.
What happens if the underlying API rate limits my agent?
Our edge infrastructure automatically handles backoffs, queueing, and throttling. If an AI agent sends too many erratic requests, Vinkius manages the rate limits gracefully, ensuring your backend doesn't crash.
Which Odoo versions are supported?
This server uses the JSON-RPC protocol, which is compatible with Odoo 14, 15, 16, 17, and 18. Both Odoo Community and Enterprise editions are supported.
What if the AI ends up reading customer data or confidential information?
We have a built-in digital "bodyguard" called DLP (Data Loss Prevention). If a tool fetches data and the response contains social security numbers, credit cards, or personal customer info, Vinkius magically blocks and erases that information before it is delivered to the AI. The AI works only with what is strictly necessary, and your sensitive data never leaks.
Supported Use Cases for Odoo Helpdesk
The Odoo Helpdesk integration provides comprehensive execution endpoints, allowing AI models to orchestrate tasks reliably.
AI-Driven ticket management Workflows
The Odoo Helpdesk MCP manages API routing for ticket management. This enables AI agents like Claude Code to execute structured customer support queries.
ChatGPT sla tracking Automation
Use the Odoo Helpdesk server to execute sla tracking operations from your AI agent. The protocol manages state and authentication for continuous customer support workflows.
Odoo Helpdesk. Runs on everything.
From IDE to framework. Every connection governed by Vinkius.
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