Integrate ServiceNow with Claude, Cursor, Chatbots & AI Agents MCP Server

Q: How do I create a change request through the agent?

Use the createrecord tool with the changerequest table. Provide key fields like shortdescription, category, risk, and assignmentgroup. The agent returns the CHG number immediately.

Manage incidents, service requests, change orders, and CMDB records on ServiceNow — the enterprise ITSM backbone.

GDPR Free for Subscribers

Compatible with every major AI agent and IDE

Claude

ChatGPT

Cursor

Gemini

Windsurf

VS Code

JetBrains

Vercel

+ other MCP clients

count

Count records on ServiceNow

Useful for dashboards and metrics without fetching full records. Get record count from a ServiceNow table

create

Create record on ServiceNow

Provide fields as JSON string. Common tables: incident, change_request, sc_request, problem. Create a new record in any ServiceNow table

delete

Delete record on ServiceNow

This action is irreversible. Delete a ServiceNow record

get

Get record on ServiceNow

Returns all fields. Get a single ServiceNow record by sys_id

list

List change requests on ServiceNow

Filter by state, risk, type. Example: risk=high^state=new List change requests

list

List incidents on ServiceNow

Filter by priority, state, assignment_group, or any field. Example query: priority=1^state=1 (open P1 incidents). List incidents with optional filters

query

Query cmdb on ServiceNow

Common tables: cmdb_ci_server, cmdb_ci_appl, cmdb_ci_db_instance, cmdb_ci_network. Example query: name=PROD-WEB-01 Query ServiceNow CMDB configuration items

query

Query table on ServiceNow

). Use SysParm encoded query syntax: field=value^field2=value2. Supports dot-walking for related fields. Query any ServiceNow table with SysParm filters

Search knowledge on ServiceNow

Returns matching articles with KB numbers and descriptions. Search the ServiceNow Knowledge Base

update

Update record on ServiceNow

Only specify the fields you want to change. Update an existing ServiceNow record

Security & Code Integrity Audit

Every tool in the ServiceNow MCP Server is continuously audited by the Vinkius Security Engine. We guarantee zero-trust payload isolation, strict data boundaries, and deterministic execution for enterprise-grade AI agents.

A+Score: 100

How Vinkius protects your data

Can I set different limits for each virtual assistant on my team?

Absolutely. You have full control in our command center. You can create an AI agent that only "reads" data so the support team can answer questions, and another superpowered agent that can "edit" and "create" information exclusively for your operations team. Each AI gets exactly the level of access you allow.

Is there a risk of the AI "going crazy" and deleting important company data?

No. With Vinkius, the AI operates on "rails". It can only make the exact moves you authorized in the tool's settings. It cannot invent routes, access other networks in your company, or decide to delete random files. If the action isn't in the approved catalog, the attempt is blocked instantly.

What if the AI ends up reading customer data or confidential information?

We have a built-in digital "bodyguard" called DLP (Data Loss Prevention). If a tool fetches data and the response contains social security numbers, credit cards, or personal customer info, Vinkius magically blocks and erases that information before it is delivered to the AI. The AI works only with what is strictly necessary, and your sensitive data never leaks.

How do I create a change request through the agent?

Use the create_record tool with the change_request table. Provide key fields like short_description, category, risk, and assignment_group. The agent returns the CHG number immediately.

Automated Workflows using ServiceNow

Use ServiceNow with any AI agent framework to process, analyze, and mutate data securely via the Model Context Protocol.

itsm & AI Execution

Connect your AI agent to ServiceNow for comprehensive itsm coverage. The integration features standard schemas for reliable industry titans tool execution.

Automating incident management with AI

Connect the ServiceNow server to enable incident management workflows. The integration provides structured schemas for Claude to mutate industry titans data.