Integrate Zammad with Claude, Cursor, Chatbots & AI Agents MCP Server

Q: Can I search for specific users or organizations within Zammad?

Yes! You can use the searchusers and searchorganizations tools to find specific records using search queries directly from your AI agent.

Automate helpdesk workflows via Zammad — manage tickets, users, and organizations directly from any AI agent.

GDPR Free for Subscribers

Compatible with every major AI agent and IDE

Claude

ChatGPT

Cursor

Gemini

Windsurf

VS Code

JetBrains

Vercel

+ other MCP clients

add

Add tag on Zammad

Add a tag to an object

create

Create ticket on Zammad

Create a new Zammad ticket

create

Create ticket article on Zammad

Create a new article on a ticket

create

Create user on Zammad

Create a new Zammad user

data

Data privacy delete user on Zammad

Delete a user via Data Privacy task (Recommended over direct delete)

delete

Delete ticket on Zammad

Delete a Zammad ticket

delete

Delete user on Zammad

Delete a Zammad user

get

Get group on Zammad

Get details for a specific Zammad group

get

Get links on Zammad

Get links for a specific object

get

Get me on Zammad

Get current Zammad user details

get

Get organization on Zammad

Get details for a specific Zammad organization

get

Get shared draft on Zammad

Get shared draft for a ticket

get

Get ticket on Zammad

Get details for a specific Zammad ticket

get

Get ticket article on Zammad

Get details for a specific ticket article

get

Get user on Zammad

Get details for a specific Zammad user

list

List all tags on Zammad

List all tags in the system (Admin)

list

List calendars on Zammad

List calendars

list

List checklist items on Zammad

List checklist items

list

List checklist templates on Zammad

List checklist templates

list

List checklists on Zammad

List checklists

list

List groups on Zammad

List all Zammad groups

list

List mentions on Zammad

List mentions

list

List organizations on Zammad

List all Zammad organizations

list

List roles on Zammad

List all Zammad roles

list

List slas on Zammad

List SLAs

list

List tags for object on Zammad

List tags for a specific object (e.g., Ticket)

list

List ticket articles on Zammad

List articles for a specific ticket

list

List ticket priorities on Zammad

List ticket priorities

list

List ticket states on Zammad

List ticket states

list

List tickets on Zammad

List Zammad tickets

list

List time accountings on Zammad

List time accountings for a ticket

list

List users on Zammad

List all Zammad users

remove

Remove tag on Zammad

Remove a tag from an object

Search groups on Zammad

Search for groups in Zammad

Search organizations on Zammad

Search for organizations in Zammad

Search roles on Zammad

Search for roles in Zammad

Search tickets on Zammad

Search for tickets in Zammad

Search users on Zammad

Search for users in Zammad

summarize

Summarize ticket on Zammad

Trigger async generation of a ticket summary

update

Update ticket on Zammad

Update an existing Zammad ticket

update

Update user on Zammad

Update an existing Zammad user

Security & Code Integrity Audit

Every tool in the Zammad MCP Server is continuously audited by the Vinkius Security Engine. We guarantee zero-trust payload isolation, strict data boundaries, and deterministic execution for enterprise-grade AI agents.

FScore: 43.65

How Vinkius protects your data

Is there a risk of the AI "going crazy" and deleting important company data?

No. With Vinkius, the AI operates on "rails". It can only make the exact moves you authorized in the tool's settings. It cannot invent routes, access other networks in your company, or decide to delete random files. If the action isn't in the approved catalog, the attempt is blocked instantly.

How does the AI access my passwords and credentials?

It simply doesn't. On Vinkius, your passwords, API keys, and login details are kept in a secure vault. The AI (like ChatGPT or Claude) merely "asks" Vinkius to perform the task. Vinkius opens the door, does the work, and hands the result back to the AI. Your credentials are never seen, read, or learned by the artificial intelligence.

What if the AI ends up reading customer data or confidential information?

We have a built-in digital "bodyguard" called DLP (Data Loss Prevention). If a tool fetches data and the response contains social security numbers, credit cards, or personal customer info, Vinkius magically blocks and erases that information before it is delivered to the AI. The AI works only with what is strictly necessary, and your sensitive data never leaks.

Can I search for specific users or organizations within Zammad?

Yes! You can use the search_users and search_organizations tools to find specific records using search queries directly from your AI agent.

How Chatbots Interact with Zammad

Build automated workflows with Cursor and Claude Code by connecting to the Zammad MCP server.

AI-Driven ticket management Workflows

The Zammad MCP manages API routing for ticket management. This enables AI agents like Claude Code to execute structured communication messaging queries.

Prompting customer service Workflows

Connect the Zammad server to enable customer service workflows. The integration provides structured schemas for Claude to mutate communication messaging data.