Integrate Zoho Desk with Claude, Cursor, Chatbots & AI Agents MCP Server

AI-powered helpdesk: manage tickets, contacts, and support workflows via agents.

GDPR Free for Subscribers

Compatible with every major AI agent and IDE

Claude

ChatGPT

Cursor

Gemini

Windsurf

VS Code

JetBrains

Vercel

+ other MCP clients

add

Add note on Zoho Desk

Notes are only visible to agents and not visible to customers. Use this for internal collaboration, escalation notes, or context that should not be shared with the customer. Requires a valid ticket ID. Add an internal note to a Zoho Desk ticket

add

Add reply on Zoho Desk

The reply is visible to the customer via email and in the customer portal. Commonly used by agents to respond to customer inquiries. The reply is sent as HTML format. Requires a valid ticket ID. Add a reply to a Zoho Desk ticket

create

Create contact on Zoho Desk

Requires firstName, lastName, and email. Optionally set phone, title, department, account association, and custom fields. Returns the created contact data including the new contact ID. Create a new contact in Zoho Desk

create

Create ticket on Zoho Desk

Requires at minimum a subject, contact ID, and department ID. Optionally set priority (Low, Medium, High, Urgent), status, classification, and custom fields. Returns the created ticket data including the new ticket ID. Create a new support ticket in Zoho Desk

get

Get contact on Zoho Desk

Use this to review customer details before interacting with their tickets. Get details of a specific Zoho Desk contact

get

Get ticket on Zoho Desk

Use this to review full ticket history before responding. Get details of a specific Zoho Desk ticket

list

List accounts on Zoho Desk

Returns account name, industry, website, and associated contacts. Useful for B2B support to understand which company a contact belongs to. List accounts (organizations) in Zoho Desk

list

List agents on Zoho Desk

Returns agent name, email, role, and availability status. Use this to find available agents for ticket assignment or escalation. Requires a valid department ID. List agents in a Zoho Desk department

list

List contacts on Zoho Desk

Returns contact name, email, phone, and account association. Useful for customer lookup before creating tickets or reviewing customer history. List contacts (customers) in Zoho Desk

list

List departments on Zoho Desk

Departments are used to categorize tickets and assign agents. Each department has a unique ID needed for ticket creation and agent listing. Use this first to get department IDs. List all departments in Zoho Desk

list

List tickets on Zoho Desk

Useful for agents to review open, pending, or resolved tickets across all departments. Returns ticket ID, subject, status, priority, and assignee. List all support tickets in Zoho Desk

Search tickets on Zoho Desk

Searches subject, description, and custom fields. Use this to find tickets related to a specific topic, customer name, or product. Returns matching tickets with basic info. Search tickets in Zoho Desk by keyword

update

Update ticket on Zoho Desk

Commonly used to change ticket status from Open to Closed or to reassign to another agent. Only pass the fields you want to update. Update an existing Zoho Desk ticket

Security & Code Integrity Audit

Every tool in the Zoho Desk MCP Server is continuously audited by the Vinkius Security Engine. We guarantee zero-trust payload isolation, strict data boundaries, and deterministic execution for enterprise-grade AI agents.

A+Score: 100

How Vinkius protects your data

Can I audit what my AI agents are doing with this integration?

Yes, Vinkius provides an immutable, HMAC-chained audit log. Every tool execution, payload, and response is tracked in real-time on your dashboard, giving you complete visibility into your agent's actions.

What happens if the underlying API rate limits my agent?

Our edge infrastructure automatically handles backoffs, queueing, and throttling. If an AI agent sends too many erratic requests, Vinkius manages the rate limits gracefully, ensuring your backend doesn't crash.

What if the AI ends up reading customer data or confidential information?

We have a built-in digital "bodyguard" called DLP (Data Loss Prevention). If a tool fetches data and the response contains social security numbers, credit cards, or personal customer info, Vinkius magically blocks and erases that information before it is delivered to the AI. The AI works only with what is strictly necessary, and your sensitive data never leaks.

What Zoho Desk plan do I need for this MCP server?

This MCP server works with any paid Zoho Desk plan (Standard, Professional, Enterprise). The free plan has limited API access. Ensure your organization has API enabled in admin settings.

Supported Use Cases for Zoho Desk

Integrate Zoho Desk to provide your custom AI agents with direct read and write access to the capabilities listed below.

AI-Driven ticket management Workflows

The Zoho Desk MCP manages API routing for ticket management. This enables AI agents like Claude Code to execute structured productivity queries.

Execute support automation Commands with AI

The Zoho Desk server exposes documented endpoints for support automation. This allows ChatGPT and Cursor to interact with productivity APIs seamlessly.