Bring Customer Success
to Vercel AI SDK
Create your Vinkius account to connect Gainsight CS to Vercel AI SDK and start using all 12 AI tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code. No hosting, no server setup — just connect and start using.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the Gainsight CS MCP Server?
Connect your Gainsight Customer Success (NXT) instance to any AI agent to automate your customer retention and engagement operations through the Model Context Protocol (MCP). Gainsight is the industry-standard platform for customer success, empowering CSMs to manage health scores, track activities, and close CTAs. This MCP server enables you to retrieve company metadata, log timeline events, and oversee cockpit tasks directly through natural conversation.
Key Features
- Company Health Oversight — List all customer companies, retrieve detailed profiles including health scores, and verify CSM assignments instantly.
- Timeline Activity Management — Access the customer activity timeline and programmatically log new calls, meetings, or notes directly from your chat interface.
- People & Contact Data — Access detailed profile information for customers and partners managed within the Gainsight People object.
- Cockpit Automation — List and manage Calls to Action (CTAs) and associated tasks to stay on top of your retention playbook.
- Workforce Insights — Verify your own identity and profile details to ensure you are working in the correct account context.
- Real-time Synchronization — Keep your customer success strategy accessible to your AI assistant without leaving your primary workspace.
- NXT API Integration — Leverage the power of the Gainsight NXT platform with secure header-based authentication.
How it works
- Subscribe to this server through the Vinkius Marketplace
- Enter your Gainsight Domain and Access Key (found in Administration > Connectors 2.0 > Gainsight API)
- Start managing your customer success data from Claude, Cursor, or any MCP client
Who is this for?
- Customer Success Managers — quickly check an account's health score or log a quick meeting note without navigating the dashboard.
- CS Operations — automate the retrieval of CTA metadata or verify company mappings via simple AI commands.
- Account Executives — get a real-time overview of customer interaction history before renewal or expansion discussions.
Built-in capabilities (12)
Get company metadata
Get CTA details
Get current user profile
Get person metadata
Get task details
List cockpit CTAs
List cockpit tasks
List Gainsight people
List Gainsight companies
List timeline activities
Log new activity
Verify connection
Why Vercel AI SDK?
The Vercel AI SDK gives every Gainsight CS tool full TypeScript type inference, IDE autocomplete, and compile-time error checking. Connect 12 tools through Vinkius and stream results progressively to React, Svelte, or Vue components. works on Edge Functions, Cloudflare Workers, and any Node.js runtime.
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TypeScript-first: every MCP tool gets full type inference, IDE autocomplete, and compile-time error checking out of the box
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Framework-agnostic core works with Next.js, Nuxt, SvelteKit, or any Node.js runtime. same Gainsight CS integration everywhere
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Built-in streaming UI primitives let you display Gainsight CS tool results progressively in React, Svelte, or Vue components
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Edge-compatible: the AI SDK runs on Vercel Edge Functions, Cloudflare Workers, and other edge runtimes for minimal latency
Gainsight CS in Vercel AI SDK
Why run Gainsight CS with Vinkius?
The Gainsight CS connection runs on our fully managed, secure cloud infrastructure. We handle the hosting, maintenance, and security so you don't have to deal with servers or code. All 12 tools are ready to work instantly without any complex setup.
You stay in complete control of your data. Your AI only accesses the information you approve, keeping your sensitive passwords and private details completely safe. Plus, with automatic optimizations, your AI works faster and more efficiently.
* Every connection is hosted and maintained by Vinkius. We handle the security, updates, and infrastructure so you don't have to write code or manage servers. See our infrastructure
Over 4,000 integrations ready for AI agents
Explore a vast library of pre-built integrations, optimized and ready to deploy.
Connect securely in under 30 seconds
Generate tokens to authenticate and link external services in a single step.
Complete visibility into every agent action
Audit live requests, latency, success rates, and active security compliance policies.
Optimize spending and track token ROI
Analyze real-time token consumption and cost metrics detailed by connection.
Explore our live AI Agents Analytics dashboard to see it all working
This dashboard is included when you connect Gainsight CS using Vinkius. You will never be left in the dark about what your AI agents are doing with your tools.
Gainsight CS and 4,000+ other AI tools. No hosting, no code, ready to use.
Professionals who connect Gainsight CS to Vercel AI SDK through Vinkius don't need to write code, manage servers, or worry about security. Everything is pre-configured, secure, and runs automatically in the background.
Raw MCP | Vinkius | |
|---|---|---|
| Ready-to-use MCPs | Find and configure each manually | 4,000+ MCPs ready to use |
| Connection Setup | Manual coding & server setup | 1-click instant connection |
| Server Hosting | You host it yourself (needs 24/7 uptime) | 100% hosted & managed by Vinkius |
| Security & Privacy | Stored in plaintext config files | Bank-grade encrypted vault |
| Activity Visibility | Blind execution (no logs or tracking) | Live dashboard with real-time logs |
| Cost Control | Runaway AI token spend risk | Automatic budget limits |
| Revoking Access | Must delete files or code to stop | 1-click disconnect button |
How Vinkius secures
Gainsight CS for Vercel AI SDK
Every request between Vercel AI SDK and Gainsight CS is protected by our secure gateway. We automatically keep your sensitive data private, prevent unauthorized access, and let you disconnect instantly at any time.
Frequently asked questions
How do I get an Access Key for Gainsight?
Log in to your Gainsight NXT instance, navigate to Administration > Connectors 2.0 > Gainsight API, and generate a new Access Key.
What is the 'Domain' required for setup?
Your domain is the base URL of your cloud instance (e.g., 'acme.gainsightcloud.com'). Do not include 'https://' or any path prefixes.
Can I log activity directly to the customer timeline?
Yes! Use the 'log_timeline_activity' tool. Provide the subject, note, and the associated Company ID to instantly add an entry to their timeline.
Are health scores accessible via the agent?
Yes, when you use 'get_company_health', the agent retrieves the current health score metadata along with the assigned CSM and other attributes.
How does the Vercel AI SDK connect to MCP servers?
Import createMCPClient from @ai-sdk/mcp and pass the server URL. The SDK discovers all tools and provides typed TypeScript interfaces for each one.
Can I use MCP tools in Edge Functions?
Yes. The AI SDK is fully edge-compatible. MCP connections work on Vercel Edge Functions, Cloudflare Workers, and similar runtimes.
Does it support streaming tool results?
Yes. The SDK provides streaming primitives like useChat and streamText that handle tool calls and display results progressively in the UI.
createMCPClient is not a function
Install: npm install @ai-sdk/mcp
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