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Learn how to connect Atlas to Windsurf and start using 8 AI agent tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code.
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What is the Atlas MCP Server?
The Atlas MCP Server provides a seamless natural language interface to your Atlas.so customer support platform. Empower your AI agent to manage your entire support operation, from ticket auditing to customer oversight and knowledge base access.
Key Features
- Ticket Management — List all active support tickets, retrieve detailed conversation metadata, and create new tickets directly from your chat.
- Customer Oversight — Access and manage your customer database, including names, emails, and internal IDs.
- Knowledge Base Access — List help center articles to provide accurate information based on your organization's documentation.
- Team Monitoring — View a list of team users (agents) to understand your support capacity.
- Real-time Support Analytics — Quickly audit active conversations and customer needs using simple natural language commands.
- Secure API Integration — Uses your Atlas.so API Token for safe and authenticated access to your support data.
Who is this for?
- Support Leads — Quickly check ticket statuses and team activity without navigating complex web dashboards.
- Product Managers — Review recent customer tickets and feedback regarding specific features or updates.
- Customer Success Managers — Retrieve customer history and help articles to provide better assistance during client interactions.
Built-in capabilities (8)
Create a new support ticket
Verify Atlas account connection
Get details for a specific customer
Get details for a specific ticket
List help center articles
List all customers in Atlas
List all support tickets in Atlas
List team users (agents)
Why Windsurf?
Windsurf's Cascade agent chains multiple Atlas tool calls autonomously. query data, analyze results, and generate code in a single agentic session. Paste Vinkius Edge URL, reload, and all 8 tools are immediately available. Real-time tool feedback appears inline, so you see API responses directly in your editor.
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Windsurf's Cascade agent autonomously chains multiple tool calls in sequence, solving complex multi-step tasks without manual intervention
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Purpose-built for agentic workflows. Cascade understands context across your entire codebase and integrates MCP tools natively
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JSON-based configuration means zero code changes: paste a URL, reload, and all 8 tools are immediately available
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Real-time tool feedback is displayed inline, so you see API responses directly in your editor without switching contexts
Atlas in Windsurf
Atlas and 3,400+ other MCP servers. One platform. One governance layer.
Teams that connect Atlas to Windsurf through Vinkius don't need to source, host, or maintain individual MCP servers. Every tool call runs inside a hardened runtime with credential isolation, DLP, and a signed audit chain.
Raw MCP | Vinkius | |
|---|---|---|
| Server catalog | Find and host yourself | 3,400+ managed |
| Infrastructure | Self-hosted | Sandboxed V8 isolates |
| Credential handling | Plaintext in config | Vault + runtime injection |
| Data loss prevention | None | Configurable DLP policies |
| Kill switch | None | Global instant shutdown |
| Financial circuit breakers | None | Per-server limits + alerts |
| Audit trail | None | Ed25519 signed logs |
| SIEM log streaming | None | Splunk, Datadog, Webhook |
| Honeytokens | None | Canary alerts on leak |
| Custom domains | Not applicable | DNS challenge verified |
| GDPR compliance | Manual effort | Automated purge + export |
Why teams choose Vinkius for Atlas in Windsurf
The Atlas MCP Server runs on Vinkius-managed infrastructure inside AWS — a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts. All 8 tools execute in hardened sandboxes optimized for native MCP execution.
Your AI agents in Windsurf only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure, zero maintenance.
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
How Vinkius secures
Atlas for Windsurf
Every tool call from Windsurf to the Atlas MCP Server is protected by DLP redaction, cryptographic audit chains, V8 sandbox isolation, kill switch, and financial circuit breakers.
Frequently asked questions
How do I find my Atlas.so API Token?
Log in to your Atlas dashboard, go to App Configuration > Data > API, and you will find your API Token there.
Can I see help center articles via this server?
Yes, use the list_articles tool to retrieve a list of articles from your Atlas help center.
How are customer IDs handled?
Atlas uses unique internal IDs for customers. You can discover these IDs by using the list_customers tool or searching for a specific customer by email.
How does Windsurf discover MCP tools?
Windsurf reads the mcp_config.json file on startup and connects to each configured server via Streamable HTTP. Tools are listed in the MCP panel and available to Cascade automatically.
Can Cascade chain multiple MCP tool calls?
Yes. Cascade is an agentic system. it can plan and execute multi-step workflows, calling several tools in sequence to accomplish complex tasks without manual prompting between steps.
Does Windsurf support multiple MCP servers?
Yes. Add as many servers as needed in mcp_config.json. Each server's tools appear in the MCP panel and Cascade can use tools from different servers in a single flow.
Server not connecting
Check Settings → MCP for the server status. Try toggling it off and on.