Integrate ConnectWise with Claude, Cursor, Chatbots & AI Agents MCP Server

Equip your AI to seamlessly manage ConnectWise PSA tickets, clients, and technical documentation via text.

GDPR Free for Subscribers

Compatible with every major AI agent and IDE

Claude

ChatGPT

Cursor

Gemini

Windsurf

VS Code

JetBrains

Vercel

+ other MCP clients

create

Create ticket on ConnectWise

Create a new service ticket in ConnectWise Manage

get

Get company on ConnectWise

Returns name, contact info, territory, and status. Retrieve detailed information about a specific company

get

Get ticket on ConnectWise

Returns summary, priority, status, assigned member, and notes. Retrieve detailed information about a specific service ticket

list

List companies on ConnectWise

Use to discover company identifiers for ticket creation. Retrieve a list of companies/clients in ConnectWise

list

List contacts on ConnectWise

Use to find external contact details. Retrieve a list of individual contacts within companies

list

List members on ConnectWise

Retrieve a list of internal staff members

list

List sales activities on ConnectWise

Retrieve a list of sales and service activities

list

List service tickets on ConnectWise

Supports pagination via pageSize. Retrieve a list of service tickets from ConnectWise Manage

Search tickets by summary on ConnectWise

Useful for finding tickets by keyword. Find service tickets matching a keyword in the summary

Security & Code Integrity Audit

Every tool in the ConnectWise MCP Server is continuously audited by the Vinkius Security Engine. We guarantee zero-trust payload isolation, strict data boundaries, and deterministic execution for enterprise-grade AI agents.

A+Score: 100

How Vinkius protects your data

Is there a risk of the AI "going crazy" and deleting important company data?

No. With Vinkius, the AI operates on "rails". It can only make the exact moves you authorized in the tool's settings. It cannot invent routes, access other networks in your company, or decide to delete random files. If the action isn't in the approved catalog, the attempt is blocked instantly.

Can I set different limits for each virtual assistant on my team?

Absolutely. You have full control in our command center. You can create an AI agent that only "reads" data so the support team can answer questions, and another superpowered agent that can "edit" and "create" information exclusively for your operations team. Each AI gets exactly the level of access you allow.

How do I securely obtain my ConnectWise API Keys and Company ID?

Log into your ConnectWise Manage instance. Note your 'Company ID' prominently displayed on the login screen. Then navigate securely via the internal system module down under 'System' > 'Members', find the specialized sub-tab marked 'API Members'. Create a new specific role API member for this AI, and within its configuration, strictly establish a new API Key generation. This will output a matched pair containing your 'Public Key' and your strictly secured 'Private Key'. Securely provide all three specific parameters below.

Does the AI train on my tools or API data?

No. Vinkius enforces a strict Zero-Retention policy. Your data simply passes through our secure servers to complete the requested action and is instantly forgotten. Nothing you do here is ever stored, logged, or used to train any artificial intelligence.

Supported Use Cases for ConnectWise

The ConnectWise integration provides comprehensive execution endpoints, allowing AI models to orchestrate tasks reliably.

LLM Orchestration for psa

The ConnectWise integration exposes LLM-friendly schemas for psa. Tools like Cursor can map natural language directly into executable customer support commands.

LLM Orchestration for it service management

Connect ConnectWise to your AI agents (Claude, ChatGPT, Cursor) to manage it service management operations. The MCP server processes the underlying API requests and schema formatting for the customer support domain.