Bring Psa
to OpenAI Agents SDK
Create your Vinkius account to connect ConnectWise to OpenAI Agents SDK and start using all 9 AI tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code. No hosting, no server setup — just connect and start using.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the ConnectWise MCP Server?
Empower your conversational AI with deep integration into ConnectWise Manage (PSA). Enhance technical support operations by enabling your agent to triage issues, update existing service tickets, and retrieve critical client environment data without leaving your conversational interface.
What you can do
- Ticketing Operations — Rapidly inspect queue statuses, assign incoming tickets, or update internal notes naturally.
- Asset & Configuration Retrieval — Look up devices, configurations, and agreements associated with a specific managed client.
- Billing & Time Entries — Log billable technical time or adjust status workflows directly through the chat.
How it works
- Attach the ConnectWise tool to your preferred MCP interface.
- Supply your designated Company ID, Public Key, and Private Key for secure authentication.
- Chat seamlessly with your agent to govern your helpdesk and IT services.
Who is this for?
- Level 1/2 Support Technicians — Quickly triage, update notes, and close straightforward tickets without bogging down in complex UI menus.
- Service Delivery Managers — Audit ticket lifecycles, check SLA compliance, and monitor board queues efficiently.
- MSP Owners — Pull immediate reports on client profitability or check current active incidents directly from a mobile chat.
Built-in capabilities (9)
Create a new service ticket in ConnectWise Manage
Returns name, contact info, territory, and status. Retrieve detailed information about a specific company
Returns summary, priority, status, assigned member, and notes. Retrieve detailed information about a specific service ticket
Use to discover company identifiers for ticket creation. Retrieve a list of companies/clients in ConnectWise
Use to find external contact details. Retrieve a list of individual contacts within companies
Retrieve a list of internal staff members
Retrieve a list of sales and service activities
Supports pagination via pageSize. Retrieve a list of service tickets from ConnectWise Manage
Useful for finding tickets by keyword. Find service tickets matching a keyword in the summary
Why OpenAI Agents SDK?
The OpenAI Agents SDK auto-discovers all 9 tools from ConnectWise through native MCP integration. Build agents with built-in guardrails, tracing, and handoff patterns. chain multiple agents where one queries ConnectWise, another analyzes results, and a third generates reports, all orchestrated through Vinkius.
- —
Native MCP integration via
MCPServerSse, pass the URL and the SDK auto-discovers all tools with full type safety - —
Built-in guardrails, tracing, and handoff patterns let you build production-grade agents without reinventing safety infrastructure
- —
Lightweight and composable: chain multiple agents and MCP servers in a single pipeline with minimal boilerplate
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First-party OpenAI support ensures optimal compatibility with GPT models for tool calling and structured output
ConnectWise in OpenAI Agents SDK
Why run ConnectWise with Vinkius?
The ConnectWise connection runs on our fully managed, secure cloud infrastructure. We handle the hosting, maintenance, and security so you don't have to deal with servers or code. All 9 tools are ready to work instantly without any complex setup.
You stay in complete control of your data. Your AI only accesses the information you approve, keeping your sensitive passwords and private details completely safe. Plus, with automatic optimizations, your AI works faster and more efficiently.
* Every connection is hosted and maintained by Vinkius. We handle the security, updates, and infrastructure so you don't have to write code or manage servers. See our infrastructure
Over 4,000 integrations ready for AI agents
Explore a vast library of pre-built integrations, optimized and ready to deploy.
Connect securely in under 30 seconds
Generate tokens to authenticate and link external services in a single step.
Complete visibility into every agent action
Audit live requests, latency, success rates, and active security compliance policies.
Optimize spending and track token ROI
Analyze real-time token consumption and cost metrics detailed by connection.
Explore our live AI Agents Analytics dashboard to see it all working
This dashboard is included when you connect ConnectWise using Vinkius. You will never be left in the dark about what your AI agents are doing with your tools.
ConnectWise and 4,000+ other AI tools. No hosting, no code, ready to use.
Professionals who connect ConnectWise to OpenAI Agents SDK through Vinkius don't need to write code, manage servers, or worry about security. Everything is pre-configured, secure, and runs automatically in the background.
Raw MCP | Vinkius | |
|---|---|---|
| Ready-to-use MCPs | Find and configure each manually | 4,000+ MCPs ready to use |
| Connection Setup | Manual coding & server setup | 1-click instant connection |
| Server Hosting | You host it yourself (needs 24/7 uptime) | 100% hosted & managed by Vinkius |
| Security & Privacy | Stored in plaintext config files | Bank-grade encrypted vault |
| Activity Visibility | Blind execution (no logs or tracking) | Live dashboard with real-time logs |
| Cost Control | Runaway AI token spend risk | Automatic budget limits |
| Revoking Access | Must delete files or code to stop | 1-click disconnect button |
How Vinkius secures
ConnectWise for OpenAI Agents SDK
Every request between OpenAI Agents SDK and ConnectWise is protected by our secure gateway. We automatically keep your sensitive data private, prevent unauthorized access, and let you disconnect instantly at any time.
Frequently asked questions
How do I securely obtain my ConnectWise API Keys and Company ID?
Log into your ConnectWise Manage instance. Note your 'Company ID' prominently displayed on the login screen. Then navigate securely via the internal system module down under 'System' > 'Members', find the specialized sub-tab marked 'API Members'. Create a new specific role API member for this AI, and within its configuration, strictly establish a new API Key generation. This will output a matched pair containing your 'Public Key' and your strictly secured 'Private Key'. Securely provide all three specific parameters below.
Will the agent close tickets automatically, or must I specifically instruct it to change the status?
The AI remains tightly compliant to your direct prompts. It will not spontaneously close unprompted tickets or mutate parameters heavily without instruction. You must expressly request 'Change ticket X status to Closed' ensuring governance, compliance, and accurate logging remains strictly under your control at all times during interactive use.
Can I query client configurations or passwords with this active integration?
Configurational details such as device types and basic network data models are queryable if permissions via API permit, but sensitive field extraction like retrieving unencrypted passwords directly inside the dialog typically stays strictly masked or gated, abiding exclusively by your ConnectWise native security role allowances configured previously inside the specific 'API Member' settings during your setup.
How does the OpenAI Agents SDK connect to MCP?
Use MCPServerSse(url=...) to create a server connection. The SDK auto-discovers all tools and makes them available to your agent with full type information.
Can I use multiple MCP servers in one agent?
Yes. Pass a list of MCPServerSse instances to the agent constructor. The agent can use tools from all connected servers within a single run.
Does the SDK support streaming responses?
Yes. The SDK supports SSE and Streamable HTTP transports, both of which work natively with Vinkius.
MCPServerStreamableHttp not found
Ensure you have the latest version: pip install --upgrade openai-agents
Agent not calling tools
Make sure your prompt explicitly references the task the tools can help with.
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