Integrate Daktela with Claude, Cursor, Chatbots & AI Agents MCP Server

Q: Can I see all the open tickets in my Daktela account?

Yes! Use the list_tickets tool. Your agent will retrieve the complete directory of support cases, which you can then filter or summarize.

Handle customer interactions across phone, email, chat, and social media from one omnichannel contact center platform.

GDPR Free for Subscribers

Compatible with every major AI agent and IDE

Claude

ChatGPT

Cursor

Gemini

Windsurf

VS Code

JetBrains

Vercel

+ other MCP clients

create

Create contact on Daktela

Create a new CRM contact

create

Create ticket on Daktela

Create a new ticket

get

Get me on Daktela

Get current user information

get

Get ticket on Daktela

Get details of a specific ticket

list

List accounts on Daktela

List CRM accounts

list

List activities on Daktela

List recent activities in Daktela

list

List call history on Daktela

List call history

list

List contacts on Daktela

List CRM contacts

list

List email history on Daktela

List email history

list

List queues on Daktela

List contact center queues

list

List tickets on Daktela

List support tickets

list

List users on Daktela

List Daktela users

Security & Code Integrity Audit

Every tool in the Daktela MCP Server is continuously audited by the Vinkius Security Engine. We guarantee zero-trust payload isolation, strict data boundaries, and deterministic execution for enterprise-grade AI agents.

A+Score: 100

How Vinkius protects your data

Can I see all the open tickets in my Daktela account?

Yes! Use the list_tickets tool. Your agent will retrieve the complete directory of support cases, which you can then filter or summarize.

What happens if the underlying API rate limits my agent?

Our edge infrastructure automatically handles backoffs, queueing, and throttling. If an AI agent sends too many erratic requests, Vinkius manages the rate limits gracefully, ensuring your backend doesn't crash.

How does the AI access my passwords and credentials?

It simply doesn't. On Vinkius, your passwords, API keys, and login details are kept in a secure vault. The AI (like ChatGPT or Claude) merely "asks" Vinkius to perform the task. Vinkius opens the door, does the work, and hands the result back to the AI. Your credentials are never seen, read, or learned by the artificial intelligence.

Does the AI train on my tools or API data?

No. Vinkius enforces a strict Zero-Retention policy. Your data simply passes through our secure servers to complete the requested action and is instantly forgotten. Nothing you do here is ever stored, logged, or used to train any artificial intelligence.

How Chatbots Interact with Daktela

Integrate Daktela to provide your custom AI agents with direct read and write access to the capabilities listed below.

Managing omnichannel inside Claude

The Daktela MCP translates LLM intent into specific omnichannel actions. Agents like Cursor use this to interface securely with your communication messaging infrastructure.

Next-Gen contact center Automation

Use the Daktela MCP to manage contact center requests. Models like Claude Code utilize this connection to perform reliable communication messaging updates.