Integrate Gorgias with Claude, Cursor, Chatbots & AI Agents MCP Server

Q: How do I find a customer's recent tickets?

First, use listcustomers with their email address to find their Customer ID. Then, you can use listtickets or ask the AI to summarize their interaction history.

Manage your customer support tickets, messages, and user profiles via AI.

GDPR Free for Subscribers

Compatible with every major AI agent and IDE

Claude

ChatGPT

Cursor

Gemini

Windsurf

VS Code

JetBrains

Vercel

+ other MCP clients

create

Create customer on Gorgias

Create a new customer profile

create

Create message on Gorgias

Add a message (reply or internal note) to a ticket

create

Create ticket on Gorgias

Create a new ticket

get

Get customer on Gorgias

Get details for a specific customer

get

Get ticket on Gorgias

Get details of a specific ticket

get

Get user on Gorgias

Get details for a specific agent/user

list

List customers on Gorgias

List or search customers

list

List messages on Gorgias

List messages within a ticket

list

List tickets on Gorgias

List support tickets

list

List users on Gorgias

List agents/users in the workspace

update

Update customer on Gorgias

Update a customer profile

update

Update ticket on Gorgias

Update an existing ticket

Security & Code Integrity Audit

Every tool in the Gorgias MCP Server is continuously audited by the Vinkius Security Engine. We guarantee zero-trust payload isolation, strict data boundaries, and deterministic execution for enterprise-grade AI agents.

A+Score: 100

How Vinkius protects your data

Is there a risk of the AI "going crazy" and deleting important company data?

No. With Vinkius, the AI operates on "rails". It can only make the exact moves you authorized in the tool's settings. It cannot invent routes, access other networks in your company, or decide to delete random files. If the action isn't in the approved catalog, the attempt is blocked instantly.

What happens if the underlying API rate limits my agent?

Our edge infrastructure automatically handles backoffs, queueing, and throttling. If an AI agent sends too many erratic requests, Vinkius manages the rate limits gracefully, ensuring your backend doesn't crash.

What if the AI ends up reading customer data or confidential information?

We have a built-in digital "bodyguard" called DLP (Data Loss Prevention). If a tool fetches data and the response contains social security numbers, credit cards, or personal customer info, Vinkius magically blocks and erases that information before it is delivered to the AI. The AI works only with what is strictly necessary, and your sensitive data never leaks.

How do I find a customer's recent tickets?

First, use list_customers with their email address to find their Customer ID. Then, you can use list_tickets or ask the AI to summarize their interaction history.

How Chatbots Interact with Gorgias

Enable conversational interfaces like ChatGPT and Claude to execute programmatic commands against the Gorgias infrastructure.

AI-Driven ticket management Workflows

The Gorgias MCP manages API routing for ticket management. This enables AI agents like Claude Code to execute structured ecommerce queries.

Prompting customer service Workflows

Connect the Gorgias server to enable customer service workflows. The integration provides structured schemas for Claude to mutate ecommerce data.