Bring Nps
to CrewAI
Create your Vinkius account to connect Delighted to CrewAI and start using all 10 AI tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code. No hosting, no server setup — just connect and start using.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the Delighted MCP Server?
Integrate Delighted by Qualtrics, the leading experience management platform, directly into your AI workflow. Monitor your customer feedback in real-time, track Net Promoter Score (NPS) metrics, and analyze survey comments using natural language.
What you can do
- Feedback Monitoring — List and retrieve detailed survey responses, including scores and text comments from your customers.
- Metric Intelligence — Retrieve overall NPS metrics, including promoter, passive, and detractor counts.
- Customer Research — Access feedback history and metadata for specific individuals in your database.
- Survey Automation — Add new people to Delighted to trigger feedback surveys directly via chat.
How it works
- Connect the Delighted integration to your AI assistant.
- Authorize using your Delighted API Key (found in your account settings).
- Gain real-time insights into customer satisfaction through intuitive conversation.
Who is this for?
- Customer Experience (CX) Leads — Quickly identify promoters and detractors on the go.
- Product Managers — Search for specific feedback themes and comments to inform product roadmaps.
- Support Teams — Review customer feedback history before resolving support tickets.
Built-in capabilities (10)
Adds a new person to the system and schedules a survey invitation to be sent via the default channel. Add a new person to Delighted to trigger a survey
Returns real-time Net Promoter Score (NPS) along with a breakdown of promoters, passives, and detractors. Retrieve overall NPS metrics, including promoter and detractor counts
Resolves all previous survey responses, cumulative NPS contribution, and associated person attributes. Get all feedback and metadata for a specific person
List the most recent survey responses that include a text comment
Resolves customer details, specific survey channel, and the full text of the feedback comment. Get full details for a specific survey response
Returns a list of people who have interacted with Delighted, including their email addresses and survey history metadata. List people who have been sent surveys or provided feedback
Identifies "detractors" based on an NPS score between 0 and 6. Identify customers who provided a low NPS score (0-6)
Returns response metadata including score, comment, person identifier, and timestamp. List all customer survey responses in Delighted
Identifies "promoters" based on an NPS score of 9 or 10. Identify customers who provided a high NPS score (9-10)
Identifies survey responses where the text matches the provided search term. Search for survey responses containing specific keywords in comments
Why CrewAI?
When paired with CrewAI, Delighted becomes a first-class tool in your multi-agent workflows. Each agent in the crew can call Delighted tools autonomously, one agent queries data, another analyzes results, a third compiles reports, all orchestrated through Vinkius with zero configuration overhead.
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Multi-agent collaboration lets you decompose complex workflows into specialized roles, one agent researches, another analyzes, a third generates reports, each with access to MCP tools
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CrewAI's native MCP integration requires zero adapter code: pass Vinkius Edge URL directly in the
mcpsparameter and agents auto-discover every available tool at runtime - —
Built-in task delegation and shared memory mean agents can pass context between steps without manual state management, enabling multi-hop reasoning across tool calls
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Sequential and hierarchical crew patterns map naturally to real-world workflows: enumerate subdomains → analyze DNS history → check WHOIS records → compile findings into actionable reports
Delighted in CrewAI
Why run Delighted with Vinkius?
The Delighted connection runs on our fully managed, secure cloud infrastructure. We handle the hosting, maintenance, and security so you don't have to deal with servers or code. All 10 tools are ready to work instantly without any complex setup.
You stay in complete control of your data. Your AI only accesses the information you approve, keeping your sensitive passwords and private details completely safe. Plus, with automatic optimizations, your AI works faster and more efficiently.
* Every connection is hosted and maintained by Vinkius. We handle the security, updates, and infrastructure so you don't have to write code or manage servers. See our infrastructure
Over 4,000 integrations ready for AI agents
Explore a vast library of pre-built integrations, optimized and ready to deploy.
Connect securely in under 30 seconds
Generate tokens to authenticate and link external services in a single step.
Complete visibility into every agent action
Audit live requests, latency, success rates, and active security compliance policies.
Optimize spending and track token ROI
Analyze real-time token consumption and cost metrics detailed by connection.
Explore our live AI Agents Analytics dashboard to see it all working
This dashboard is included when you connect Delighted using Vinkius. You will never be left in the dark about what your AI agents are doing with your tools.
Delighted and 4,000+ other AI tools. No hosting, no code, ready to use.
Professionals who connect Delighted to CrewAI through Vinkius don't need to write code, manage servers, or worry about security. Everything is pre-configured, secure, and runs automatically in the background.
Raw MCP | Vinkius | |
|---|---|---|
| Ready-to-use MCPs | Find and configure each manually | 4,000+ MCPs ready to use |
| Connection Setup | Manual coding & server setup | 1-click instant connection |
| Server Hosting | You host it yourself (needs 24/7 uptime) | 100% hosted & managed by Vinkius |
| Security & Privacy | Stored in plaintext config files | Bank-grade encrypted vault |
| Activity Visibility | Blind execution (no logs or tracking) | Live dashboard with real-time logs |
| Cost Control | Runaway AI token spend risk | Automatic budget limits |
| Revoking Access | Must delete files or code to stop | 1-click disconnect button |
How Vinkius secures
Delighted for CrewAI
Every request between CrewAI and Delighted is protected by our secure gateway. We automatically keep your sensitive data private, prevent unauthorized access, and let you disconnect instantly at any time.
Frequently asked questions
How do I get a Delighted API Key?
Log in to your Delighted account, navigate to Settings > API, and you can retrieve your unique API Key from that section.
Can I see real-time NPS updates?
Yes, you can use the get_nps_metrics_summary tool to see the latest calculated score and breakdown of responses.
Does the integration support multiple survey types?
Yes, Delighted supports NPS, CSAT, CES, and other survey types. The agent will retrieve responses regardless of the survey methodology used in your account.
How does CrewAI discover and connect to MCP tools?
CrewAI connects to MCP servers lazily. when the crew starts, each agent resolves its MCP URLs and fetches the tool catalog via the standard tools/list method. This means tools are always fresh and reflect the server's current capabilities. No tool schemas need to be hardcoded.
Can different agents in the same crew use different MCP servers?
Yes. Each agent has its own mcps list, so you can assign specific servers to specific roles. For example, a reconnaissance agent might use a domain intelligence server while an analysis agent uses a vulnerability database server.
What happens when an MCP tool call fails during a crew run?
CrewAI wraps tool failures as context for the agent. The LLM receives the error message and can decide to retry with different parameters, fall back to a different tool, or mark the task as partially complete. This resilience is critical for production workflows.
Can CrewAI agents call multiple MCP tools in parallel?
CrewAI agents execute tool calls sequentially within a single reasoning step. However, you can run multiple agents in parallel using process=Process.parallel, each calling different MCP tools concurrently. This is ideal for workflows where separate data sources need to be queried simultaneously.
Can I run CrewAI crews on a schedule (cron)?
Yes. CrewAI crews are standard Python scripts, so you can invoke them via cron, Airflow, Celery, or any task scheduler. The crew.kickoff() method runs synchronously by default, making it straightforward to integrate into existing pipelines.
MCP tools not discovered
Ensure the Edge URL is correct. CrewAI connects lazily when the crew starts. check console output.
Agent not using tools
Make the task description specific. Instead of "do something", say "Use the available tools to list contacts".
Timeout errors
CrewAI has a 10s connection timeout by default. Ensure your network can reach the Edge URL.
Rate limiting or 429 errors
Vinkius enforces per-token rate limits. Check your subscription tier and request quota in the dashboard. Upgrade if you need higher throughput.
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