Bring Omnichannel Support
to Cursor
Create your Vinkius account to connect Dixa to Cursor and start using all 10 AI tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code. No hosting, no server setup — just connect and start using.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the Dixa MCP Server?
Integrate Dixa, the customer friendship platform, directly into your AI workflow. Manage your multi-channel support conversations, monitor agent presence and performance, track service queues, and oversee your support teams using natural language.
What you can do
- Conversation Oversight — List and retrieve detailed information for all customer conversations and their current processing status.
- Agent Intelligence — Monitor real-time agent presence, profile details, and team assignments across your organization.
- Queue Monitoring — Track active service queues and routing settings to ensure efficient support delivery.
- Team Management — List all support teams and identify members assigned to specific organizational units.
How it works
- Connect the Dixa integration to your AI assistant.
- Authorize using your Dixa API Token (found in your organization settings).
- Orchestrate your customer service and support operations through intuitive conversation.
Who is this for?
- Support Managers — Quickly check queue volumes and agent availability on the go.
- Customer Success Leads — Research conversation history and agent performance via chat.
- Operations Teams — Monitor support team structures and organizational metadata instantly.
Built-in capabilities (10)
Get full profile and performance data for a specific agent
Get detailed information for a specific customer conversation
Retrieve metadata and usage limits for your Dixa account
List all customer service conversations in your Dixa account
Identify conversations that are currently in an "Open" or "Unassigned" status
List all support agents registered in your Dixa organization
List all active service queues configured in Dixa
List all configured support teams and their members
Retrieve a high-level summary of active agent presence statuses
Search for conversations using a keyword in the subject
Why Cursor?
Cursor's Agent mode turns Dixa into an in-editor superpower. Ask Cursor to generate code using live data from Dixa and it fetches, processes, and writes. all in a single agentic loop. 10 tools appear alongside file editing and terminal access, creating a unified development environment grounded in real-time information.
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Agent mode turns Cursor into an autonomous coding assistant that can read files, run commands, and call MCP tools without switching context
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Cursor's Composer feature can generate entire files using real-time data fetched through MCP. no copy-pasting from external dashboards
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MCP tools appear alongside built-in tools like file reading and terminal access, creating a unified agentic environment
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VS Code extension compatibility means your existing workflow, keybindings, and extensions all work alongside MCP tools
Dixa in Cursor
Why run Dixa with Vinkius?
The Dixa connection runs on our fully managed, secure cloud infrastructure. We handle the hosting, maintenance, and security so you don't have to deal with servers or code. All 10 tools are ready to work instantly without any complex setup.
You stay in complete control of your data. Your AI only accesses the information you approve, keeping your sensitive passwords and private details completely safe. Plus, with automatic optimizations, your AI works faster and more efficiently.
* Every connection is hosted and maintained by Vinkius. We handle the security, updates, and infrastructure so you don't have to write code or manage servers. See our infrastructure
Over 4,000 integrations ready for AI agents
Explore a vast library of pre-built integrations, optimized and ready to deploy.
Connect securely in under 30 seconds
Generate tokens to authenticate and link external services in a single step.
Complete visibility into every agent action
Audit live requests, latency, success rates, and active security compliance policies.
Optimize spending and track token ROI
Analyze real-time token consumption and cost metrics detailed by connection.
Explore our live AI Agents Analytics dashboard to see it all working
This dashboard is included when you connect Dixa using Vinkius. You will never be left in the dark about what your AI agents are doing with your tools.
Dixa and 4,000+ other AI tools. No hosting, no code, ready to use.
Professionals who connect Dixa to Cursor through Vinkius don't need to write code, manage servers, or worry about security. Everything is pre-configured, secure, and runs automatically in the background.
Raw MCP | Vinkius | |
|---|---|---|
| Ready-to-use MCPs | Find and configure each manually | 4,000+ MCPs ready to use |
| Connection Setup | Manual coding & server setup | 1-click instant connection |
| Server Hosting | You host it yourself (needs 24/7 uptime) | 100% hosted & managed by Vinkius |
| Security & Privacy | Stored in plaintext config files | Bank-grade encrypted vault |
| Activity Visibility | Blind execution (no logs or tracking) | Live dashboard with real-time logs |
| Cost Control | Runaway AI token spend risk | Automatic budget limits |
| Revoking Access | Must delete files or code to stop | 1-click disconnect button |
How Vinkius secures
Dixa for Cursor
Every request between Cursor and Dixa is protected by our secure gateway. We automatically keep your sensitive data private, prevent unauthorized access, and let you disconnect instantly at any time.
Frequently asked questions
How do I get a Dixa API Token?
Log in to your Dixa account as an administrator, navigate to Settings > Integrations > API Tokens, and click Create Token. Note that you may need a specific plan for API access.
Can the agent reply to customers?
This integration currently focuses on listing and auditing conversations, agents, and queues. Sending replies to customers should be managed via the Dixa agent interface.
Does the integration show real-time agent presence?
Yes, you can use the list_service_agents or quick_agent_presence_audit tools to see the current presence status of your support team.
What is Agent mode and why does it matter for MCP?
Agent mode is Cursor's autonomous execution mode where the AI can perform multi-step tasks: reading files, editing code, running terminal commands, and calling MCP tools. Without Agent mode, Cursor operates in a simpler ask-and-answer mode that doesn't support tool calling. Always ensure you're in Agent mode when working with MCP servers.
Where does Cursor store MCP configuration?
Cursor looks for MCP server configurations in a mcp.json file. You can configure servers at the project level (.cursor/mcp.json in your project root) or globally (~/.cursor/mcp.json). Project-level configs take precedence.
Can Cursor use MCP tools in inline edits?
No. MCP tools are only available in Agent mode through the chat panel. Inline completions and Tab suggestions do not trigger MCP tool calls. This is by design. tool calls require user visibility and approval.
How do I verify MCP tools are loaded?
Open Settings → Features → MCP and look for your server name. A green indicator means the server is connected. You can also check Agent mode's available tools by clicking the tools dropdown in the chat panel.
Tools not appearing in Cursor
Ensure you are in Agent mode (not Ask mode). MCP tools only work in Agent mode.
Server shows as disconnected
Check Settings → Features → MCP and verify the server status. Try clicking the refresh button.
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