Integrate Dixa with Claude, Cursor, Chatbots & AI Agents MCP Server

Q: Does the integration show real-time agent presence?

Yes, you can use the listserviceagents or quickagentpresence_audit tools to see the current presence status of your support team.

Equip your AI agent to manage customer conversations, track agents, and monitor support queues via the Dixa API.

GDPR Free for Subscribers

Compatible with every major AI agent and IDE

Claude

ChatGPT

Cursor

Gemini

Windsurf

VS Code

JetBrains

Vercel

+ other MCP clients

get

Get agent profile on Dixa

Get full profile and performance data for a specific agent

get

Get conversation details on Dixa

Get detailed information for a specific customer conversation

get

Get service account metadata on Dixa

Retrieve metadata and usage limits for your Dixa account

list

List customer conversations on Dixa

List all customer service conversations in your Dixa account

list

List open support tickets on Dixa

Identify conversations that are currently in an "Open" or "Unassigned" status

list

List service agents on Dixa

List all support agents registered in your Dixa organization

list

List service queues on Dixa

List all active service queues configured in Dixa

list

List support teams on Dixa

List all configured support teams and their members

quick

Quick agent presence audit on Dixa

Retrieve a high-level summary of active agent presence statuses

Search conversations by subject on Dixa

Search for conversations using a keyword in the subject

Security & Code Integrity Audit

Every tool in the Dixa MCP Server is continuously audited by the Vinkius Security Engine. We guarantee zero-trust payload isolation, strict data boundaries, and deterministic execution for enterprise-grade AI agents.

A+Score: 100

How Vinkius protects your data

Does the integration show real-time agent presence?

Yes, you can use the list_service_agents or quick_agent_presence_audit tools to see the current presence status of your support team.

Can I audit what my AI agents are doing with this integration?

Yes, Vinkius provides an immutable, HMAC-chained audit log. Every tool execution, payload, and response is tracked in real-time on your dashboard, giving you complete visibility into your agent's actions.

How does the AI access my passwords and credentials?

It simply doesn't. On Vinkius, your passwords, API keys, and login details are kept in a secure vault. The AI (like ChatGPT or Claude) merely "asks" Vinkius to perform the task. Vinkius opens the door, does the work, and hands the result back to the AI. Your credentials are never seen, read, or learned by the artificial intelligence.

What if the AI ends up reading customer data or confidential information?

We have a built-in digital "bodyguard" called DLP (Data Loss Prevention). If a tool fetches data and the response contains social security numbers, credit cards, or personal customer info, Vinkius magically blocks and erases that information before it is delivered to the AI. The AI works only with what is strictly necessary, and your sensitive data never leaks.

How Chatbots Interact with Dixa

We map standard API endpoints to agent-compatible instructions. Connect Dixa to execute these core functional operations.

Autonomous omnichannel support via AI

Provide Claude Code and Cursor with read and write access to omnichannel support. The Dixa toolkit handles all necessary routing for customer support integrations.

Intelligent customer experience Management

The Dixa integration allows Cursor and ChatGPT to securely fetch customer experience data. It handles the API requests required for customer support operations.