Bring Contact Center
to LlamaIndex

Connect your Five9 account to any AI agent and automate your contact center management through the Model Context Protocol (MCP). Five9 is a leading cloud contact center solution, and with this server, supervisors and administrators can monitor agent states, manage active interactions, and fetch real-time performance statistics directly through natural conversation.

What you can do

• Agent State Monitoring — List the operational states of all agents and retrieve detailed state information for specific individuals.
• Campaign & Skill Overview — Access all configured campaigns and skills to understand your contact center's distribution and capacity.
• Interaction Management — List all active call or digital interactions and force-terminate sessions when necessary.
• Real-time Statistics — Fetch high-level contact center metrics to keep your pulse on performance without leaving your chat interface.
• Remote Agent Control — Update an agent's state (e.g., force to READY or LOGOUT) remotely to manage floor coverage efficiently.
• User & Group Discovery — List all users and agent groups defined in your organization for better context and reporting.
• Seamless Session Management — The server handles secure login and session token management automatically.

How it works

1. Subscribe to this server through the Vinkius Marketplace
2. Enter your Five9 VCC Username and Password
3. Start managing your contact center operations from Claude, Cursor, or any MCP client

Who is this for?

• Contact Center Supervisors — quickly check agent availability and interaction counts while managing floor operations.
• Operations Managers — get a real-time overview of campaign performance and skill distribution through simple AI commands.
• Support Leads — monitor active support interactions and update agent states to ensure optimal customer service levels.