Bring Contact Center
to Google ADK
Create your Vinkius account to connect Five9 to Google ADK and start using all 11 AI tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code. No hosting, no server setup — just connect and start using.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the Five9 MCP Server?
Connect your Five9 account to any AI agent and automate your contact center management through the Model Context Protocol (MCP). Five9 is a leading cloud contact center solution, and with this server, supervisors and administrators can monitor agent states, manage active interactions, and fetch real-time performance statistics directly through natural conversation.
What you can do
- Agent State Monitoring — List the operational states of all agents and retrieve detailed state information for specific individuals.
- Campaign & Skill Overview — Access all configured campaigns and skills to understand your contact center's distribution and capacity.
- Interaction Management — List all active call or digital interactions and force-terminate sessions when necessary.
- Real-time Statistics — Fetch high-level contact center metrics to keep your pulse on performance without leaving your chat interface.
- Remote Agent Control — Update an agent's state (e.g., force to READY or LOGOUT) remotely to manage floor coverage efficiently.
- User & Group Discovery — List all users and agent groups defined in your organization for better context and reporting.
- Seamless Session Management — The server handles secure login and session token management automatically.
How it works
- Subscribe to this server through the Vinkius Marketplace
- Enter your Five9 VCC Username and Password
- Start managing your contact center operations from Claude, Cursor, or any MCP client
Who is this for?
- Contact Center Supervisors — quickly check agent availability and interaction counts while managing floor operations.
- Operations Managers — get a real-time overview of campaign performance and skill distribution through simple AI commands.
- Support Leads — monitor active support interactions and update agent states to ensure optimal customer service levels.
Built-in capabilities (11)
Get specific agent state
Get real-time statistics
List active interactions
List agent groups
List all agent states
List all campaigns
List all skills
List all users
Logout supervisor session
Terminate an interaction
g., READY, NOT_READY, LOGOUT). Force update agent state
Why Google ADK?
Google ADK natively supports Five9 as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 11 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.
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Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution
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Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Five9
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Production-ready features like session management, evaluation, and deployment come built-in. not bolted on
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Seamless integration with Google Cloud services means you can combine Five9 tools with BigQuery, Vertex AI, and Cloud Functions
Five9 in Google ADK
Why run Five9 with Vinkius?
The Five9 connection runs on our fully managed, secure cloud infrastructure. We handle the hosting, maintenance, and security so you don't have to deal with servers or code. All 11 tools are ready to work instantly without any complex setup.
You stay in complete control of your data. Your AI only accesses the information you approve, keeping your sensitive passwords and private details completely safe. Plus, with automatic optimizations, your AI works faster and more efficiently.
* Every connection is hosted and maintained by Vinkius. We handle the security, updates, and infrastructure so you don't have to write code or manage servers. See our infrastructure
Over 4,000 integrations ready for AI agents
Explore a vast library of pre-built integrations, optimized and ready to deploy.
Connect securely in under 30 seconds
Generate tokens to authenticate and link external services in a single step.
Complete visibility into every agent action
Audit live requests, latency, success rates, and active security compliance policies.
Optimize spending and track token ROI
Analyze real-time token consumption and cost metrics detailed by connection.
Explore our live AI Agents Analytics dashboard to see it all working
This dashboard is included when you connect Five9 using Vinkius. You will never be left in the dark about what your AI agents are doing with your tools.
Five9 and 4,000+ other AI tools. No hosting, no code, ready to use.
Professionals who connect Five9 to Google ADK through Vinkius don't need to write code, manage servers, or worry about security. Everything is pre-configured, secure, and runs automatically in the background.
Raw MCP | Vinkius | |
|---|---|---|
| Ready-to-use MCPs | Find and configure each manually | 4,000+ MCPs ready to use |
| Connection Setup | Manual coding & server setup | 1-click instant connection |
| Server Hosting | You host it yourself (needs 24/7 uptime) | 100% hosted & managed by Vinkius |
| Security & Privacy | Stored in plaintext config files | Bank-grade encrypted vault |
| Activity Visibility | Blind execution (no logs or tracking) | Live dashboard with real-time logs |
| Cost Control | Runaway AI token spend risk | Automatic budget limits |
| Revoking Access | Must delete files or code to stop | 1-click disconnect button |
How Vinkius secures
Five9 for Google ADK
Every request between Google ADK and Five9 is protected by our secure gateway. We automatically keep your sensitive data private, prevent unauthorized access, and let you disconnect instantly at any time.
Frequently asked questions
What agent states can I set using this server?
You can use the 'update_agent_state' tool to force an agent into common operational states such as 'READY' (available for calls), 'NOT_READY' (unavailable), or 'LOGOUT' (ends the agent session).
Is the statistics tool real-time?
Yes! The 'get_statistics' tool fetches the current high-level metrics from your Five9 organization, providing an up-to-the-minute view of contact center performance and volumes.
Can I see who is currently on a call?
Absolutely. Use the 'list_active_interactions' tool to see all ongoing calls and digital interactions, including details about the participating agents and interaction durations.
How does Google ADK connect to MCP servers?
Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.
Can ADK agents use multiple MCP servers?
Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.
Which Gemini models work best with MCP tools?
Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.
McpToolset not found
Update: pip install --upgrade google-adk
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