Bring Incident Management
to LlamaIndex
Create your Vinkius account to connect PagerDuty to LlamaIndex and start using all 11 AI tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code. No hosting, no server setup — just connect and start using.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the PagerDuty MCP Server?
Connect your PagerDuty account to any AI agent and take full control of incident management operations through natural conversation.
What you can do
- Incident Management — List, create, acknowledge, and resolve incidents across all services
- Service Monitoring — Browse all monitored services and inspect their configurations, integrations, and health status
- User Management — List all team members, view individual profiles, contact methods, and notification rules
- On-Call Visibility — See who is currently on-call across all schedules and escalation levels in real-time
- Schedule Administration — Browse rotation schedules with their layers, handoff times, and coverage windows
- Escalation Policies — Inspect escalation chains to understand how incidents route through teams
How it works
- Subscribe to this server
- Enter your PagerDuty REST API Key from Configuration > API Access
- Start managing incidents from Claude, Cursor, or any MCP-compatible client
Who is this for?
- SRE Engineers — quickly triage and resolve incidents without leaving your IDE
- Engineering Managers — get instant visibility into active incidents and on-call coverage
- DevOps Teams — automate incident workflows and integrate PagerDuty into AI-driven runbooks
Built-in capabilities (11)
Requires the From header email (your PagerDuty user email), service ID, and incident title. Create a new incident on a service
Get detailed information about a specific incident
Get detailed configuration of a specific service
Get detailed information about a specific user
List all escalation policies
Optionally filter by status: triggered, acknowledged, resolved. List incidents across all services
List who is currently on-call across all schedules
List all on-call schedules
List all monitored services
List all users in the PagerDuty account
Use to acknowledge, resolve, or reassign incidents programatically. Update an incident status (acknowledge, resolve, escalate)
Why LlamaIndex?
LlamaIndex agents combine PagerDuty tool responses with indexed documents for comprehensive, grounded answers. Connect 11 tools through Vinkius and query live data alongside vector stores and SQL databases in a single turn. ideal for hybrid search, data enrichment, and analytical workflows.
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Data-first architecture: LlamaIndex agents combine PagerDuty tool responses with indexed documents for comprehensive, grounded answers
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Query pipeline framework lets you chain PagerDuty tool calls with transformations, filters, and re-rankers in a typed pipeline
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Multi-source reasoning: agents can query PagerDuty, a vector store, and a SQL database in a single turn and synthesize results
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Observability integrations show exactly what PagerDuty tools were called, what data was returned, and how it influenced the final answer
PagerDuty in LlamaIndex
Why run PagerDuty with Vinkius?
The PagerDuty connection runs on our fully managed, secure cloud infrastructure. We handle the hosting, maintenance, and security so you don't have to deal with servers or code. All 11 tools are ready to work instantly without any complex setup.
You stay in complete control of your data. Your AI only accesses the information you approve, keeping your sensitive passwords and private details completely safe. Plus, with automatic optimizations, your AI works faster and more efficiently.
* Every connection is hosted and maintained by Vinkius. We handle the security, updates, and infrastructure so you don't have to write code or manage servers. See our infrastructure
Over 4,000 integrations ready for AI agents
Explore a vast library of pre-built integrations, optimized and ready to deploy.
Connect securely in under 30 seconds
Generate tokens to authenticate and link external services in a single step.
Complete visibility into every agent action
Audit live requests, latency, success rates, and active security compliance policies.
Optimize spending and track token ROI
Analyze real-time token consumption and cost metrics detailed by connection.
Explore our live AI Agents Analytics dashboard to see it all working
This dashboard is included when you connect PagerDuty using Vinkius. You will never be left in the dark about what your AI agents are doing with your tools.
PagerDuty and 4,000+ other AI tools. No hosting, no code, ready to use.
Professionals who connect PagerDuty to LlamaIndex through Vinkius don't need to write code, manage servers, or worry about security. Everything is pre-configured, secure, and runs automatically in the background.
Raw MCP | Vinkius | |
|---|---|---|
| Ready-to-use MCPs | Find and configure each manually | 4,000+ MCPs ready to use |
| Connection Setup | Manual coding & server setup | 1-click instant connection |
| Server Hosting | You host it yourself (needs 24/7 uptime) | 100% hosted & managed by Vinkius |
| Security & Privacy | Stored in plaintext config files | Bank-grade encrypted vault |
| Activity Visibility | Blind execution (no logs or tracking) | Live dashboard with real-time logs |
| Cost Control | Runaway AI token spend risk | Automatic budget limits |
| Revoking Access | Must delete files or code to stop | 1-click disconnect button |
How Vinkius secures
PagerDuty for LlamaIndex
Every request between LlamaIndex and PagerDuty is protected by our secure gateway. We automatically keep your sensitive data private, prevent unauthorized access, and let you disconnect instantly at any time.
Frequently asked questions
Can I acknowledge and resolve incidents directly from my AI agent?
Yes! Use the update_incident tool with the incident ID and your PagerDuty email. Set status to acknowledged or resolved to change the incident state instantly without opening the PagerDuty dashboard.
How do I find out who is on-call right now?
Run the list_oncalls tool. It returns every user currently on-call across all schedules and escalation levels, showing their name, escalation policy, and coverage window.
Can I create incidents programmatically for testing or escalation?
Absolutely. Use create_incident with your PagerDuty email, the target service ID, a descriptive title, and optionally set urgency to high or low. The incident will immediately trigger according to the service's escalation policy.
How does LlamaIndex connect to MCP servers?
Use the MCP client adapter to create a connection. LlamaIndex discovers all tools and wraps them as query engine tools compatible with any LlamaIndex agent.
Can I combine MCP tools with vector stores?
Yes. LlamaIndex agents can query PagerDuty tools and vector store indexes in the same turn, combining real-time and embedded data for grounded responses.
Does LlamaIndex support async MCP calls?
Yes. LlamaIndex's async agent framework supports concurrent MCP tool calls for high-throughput data processing pipelines.
BasicMCPClient not found
Install: pip install llama-index-tools-mcp
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