Bring Shared Inbox
to Windsurf
Learn how to connect FreeScout to Windsurf and start using 16 AI agent tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the FreeScout MCP Server?
Connect your FreeScout helpdesk to any AI agent to streamline your customer support workflows. FreeScout is the leading open-source helpdesk, and this MCP server allows you to interact with it using natural language.
What you can do
- Mailbox Management — List and inspect all mailboxes in your installation to organize incoming requests.
- Conversation Handling — Create, update, and delete conversations, or list them by mailbox to stay on top of tickets.
- Customer Interaction — Send replies directly to customers or add internal notes for team collaboration.
- Customer & User Directory — Manage customer profiles and list team members (users) to assign tasks efficiently.
- Thread Inspection — View the full history of messages and threads within any conversation for complete context.
How it works
- Subscribe to this server
- Enter your FreeScout API Key and your instance's Base URL
- Start managing tickets and customers from Claude, Cursor, or any MCP-compatible client
Who is this for?
- Support Teams — quickly summarize long threads and draft replies without leaving your AI workspace.
- Support Managers — monitor mailbox activity and reassign conversations to the right team members.
- Developers — integrate support data into your workflow to track bugs and customer feedback directly.
Built-in capabilities (16)
Add an internal note to a conversation
Send a reply to the customer in a conversation
Create a new conversation
Create a new customer
Delete a conversation
Retrieve conversation details
Retrieve customer details
Retrieve a specific mailbox
Retrieve agent details
List conversations in a mailbox
List customers
List all mailboxes
List threads in a conversation
List all users/agents
Update a conversation (status, assignee, etc.)
Update customer information
Why Windsurf?
Windsurf's Cascade agent chains multiple FreeScout tool calls autonomously. query data, analyze results, and generate code in a single agentic session. Paste Vinkius Edge URL, reload, and all 16 tools are immediately available. Real-time tool feedback appears inline, so you see API responses directly in your editor.
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Windsurf's Cascade agent autonomously chains multiple tool calls in sequence, solving complex multi-step tasks without manual intervention
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Purpose-built for agentic workflows. Cascade understands context across your entire codebase and integrates MCP tools natively
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JSON-based configuration means zero code changes: paste a URL, reload, and all 16 tools are immediately available
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Real-time tool feedback is displayed inline, so you see API responses directly in your editor without switching contexts
FreeScout in Windsurf
FreeScout and 4,000+ other MCP servers. One platform. One governance layer.
Teams that connect FreeScout to Windsurf through Vinkius don't need to source, host, or maintain individual MCP servers. Every tool call runs inside a hardened runtime with credential isolation, DLP, and a signed audit chain.
Raw MCP | Vinkius | |
|---|---|---|
| Server catalog | Find and host yourself | 4,000+ managed |
| Infrastructure | Self-hosted | Sandboxed V8 isolates |
| Credential handling | Plaintext in config | Vault + runtime injection |
| Data loss prevention | None | Configurable DLP policies |
| Kill switch | None | Global instant shutdown |
| Financial circuit breakers | None | Per-server limits + alerts |
| Audit trail | None | Ed25519 signed logs |
| SIEM log streaming | None | Splunk, Datadog, Webhook |
| Honeytokens | None | Canary alerts on leak |
| Custom domains | Not applicable | DNS challenge verified |
| GDPR compliance | Manual effort | Automated purge + export |
Why teams choose Vinkius for FreeScout in Windsurf
The FreeScout MCP Server runs on Vinkius-managed infrastructure inside AWS — a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts. All 16 tools execute in hardened sandboxes optimized for native MCP execution.
Your AI agents in Windsurf only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure, zero maintenance.
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
How Vinkius secures
FreeScout for Windsurf
Every tool call from Windsurf to the FreeScout MCP Server is protected by DLP redaction, cryptographic audit chains, V8 sandbox isolation, kill switch, and financial circuit breakers.
Frequently asked questions
How do I reply to a customer conversation using the AI?
You can use the add_reply tool. Just provide the Conversation ID and the body of your message, and the agent will send it to the customer via FreeScout.
Can I update the status or assignee of a ticket?
Yes! Use the update_conversation tool. You can change the status (active, pending, closed, spam) or provide an assignee_id to route the ticket to a specific team member.
Is it possible to add internal notes that the customer won't see?
Absolutely. Use the add_note tool to post internal comments on a conversation. These are visible to your team in FreeScout but are never sent to the customer.
How does Windsurf discover MCP tools?
Windsurf reads the mcp_config.json file on startup and connects to each configured server via Streamable HTTP. Tools are listed in the MCP panel and available to Cascade automatically.
Can Cascade chain multiple MCP tool calls?
Yes. Cascade is an agentic system. it can plan and execute multi-step workflows, calling several tools in sequence to accomplish complex tasks without manual prompting between steps.
Does Windsurf support multiple MCP servers?
Yes. Add as many servers as needed in mcp_config.json. Each server's tools appear in the MCP panel and Cascade can use tools from different servers in a single flow.
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