Integrate Jira Service Management (JSM) with Claude, Cursor, Chatbots & AI Agents MCP Server

Manage service desks, customer requests, and queues via Jira JSM API.

GDPR Free for Subscribers

Compatible with every major AI agent and IDE

Claude

ChatGPT

Cursor

Gemini

Windsurf

VS Code

JetBrains

Vercel

+ other MCP clients

get

Get info on Jira Service Management (JSM)

Use for system health monitoring. Retrieves system information for the JSM instance

get

Get request on Jira Service Management (JSM)

g., "SD-123") or ID. Returns full descriptions, participants, and custom field values. Use this for deep investigation of a specific customer inquiry. Retrieves details for a specific customer request

get

Get service desk on Jira Service Management (JSM)

Returns project information and branding details. Useful for understanding the configuration of a specific support portal. Retrieves details for a specific service desk

list

List customers on Jira Service Management (JSM)

Useful for identifying support recipients and their account details. Lists all customers for a specific service desk

list

List knowledge bases on Jira Service Management (JSM)

Essential for identifying available documentation that might help resolve common customer issues. Lists all knowledge base articles for a specific service desk

list

List organizations on Jira Service Management (JSM)

Useful for understanding which business entities are being supported and grouping support data by customer. Lists all organizations in JSM

list

List queues on Jira Service Management (JSM)

g., "All Open", "Unassigned") defined for a service desk. Useful for understanding how tickets are triaged and identifying backlog counts. Lists all queues for a specific service desk

list

List request types on Jira Service Management (JSM)

g., "IT Help", "Hardware Request") available in a portal. Useful for understanding the service catalog of a specific team. Lists all request types for a specific service desk

list

List requests on Jira Service Management (JSM)

Includes request keys, summaries, and current status. Essential for monitoring the support queue and identifying urgent issues. Lists all customer requests

list

List service desks on Jira Service Management (JSM)

Returns project keys, names, and IDs. Use this to identify the service desk ID before querying requests or queues. Lists all service desks

Security & Code Integrity Audit

Every tool in the Jira Service Management (JSM) MCP Server is continuously audited by the Vinkius Security Engine. We guarantee zero-trust payload isolation, strict data boundaries, and deterministic execution for enterprise-grade AI agents.

A+Score: 100

How Vinkius protects your data

How do I get Jira JSM API credentials?

You need your Jira instance domain (e.g., acme.atlassian.net), your account email, and an API Token. You can generate an API Token in your Atlassian Account Settings under Security > API Token.

What happens if the underlying API rate limits my agent?

Our edge infrastructure automatically handles backoffs, queueing, and throttling. If an AI agent sends too many erratic requests, Vinkius manages the rate limits gracefully, ensuring your backend doesn't crash.

How does the AI access my passwords and credentials?

It simply doesn't. On Vinkius, your passwords, API keys, and login details are kept in a secure vault. The AI (like ChatGPT or Claude) merely "asks" Vinkius to perform the task. Vinkius opens the door, does the work, and hands the result back to the AI. Your credentials are never seen, read, or learned by the artificial intelligence.

What if the AI ends up reading customer data or confidential information?

We have a built-in digital "bodyguard" called DLP (Data Loss Prevention). If a tool fetches data and the response contains social security numbers, credit cards, or personal customer info, Vinkius magically blocks and erases that information before it is delivered to the AI. The AI works only with what is strictly necessary, and your sensitive data never leaks.

Automated Workflows using Jira Service Management (JSM)

Use Jira Service Management (JSM) with any AI agent framework to process, analyze, and mutate data securely via the Model Context Protocol.

itsm & AI Execution

Connect your AI agent to Jira Service Management (JSM) for comprehensive itsm coverage. The integration features standard schemas for reliable industry titans tool execution.

Intelligent service desk Management

The Jira Service Management (JSM) integration allows Cursor and ChatGPT to securely fetch service desk data. It handles the API requests required for industry titans operations.