Bring Itsm
to OpenAI Agents SDK
Create your Vinkius account to connect Jira Service Management (JSM) to OpenAI Agents SDK and start using all 10 AI tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code. No hosting, no server setup — just connect and start using.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the Jira Service Management (JSM) MCP Server?
Empower your AI agents with Jira Service Management's leading ITSM platform. This MCP server allows you to list service desks, retrieve customer requests, manage organizations and queues, and access knowledge base articles directly through the Jira JSM API. Ideal for automating IT support and service delivery workflows.
Built-in capabilities (10)
Use for system health monitoring. Retrieves system information for the JSM instance
g., "SD-123") or ID. Returns full descriptions, participants, and custom field values. Use this for deep investigation of a specific customer inquiry. Retrieves details for a specific customer request
Returns project information and branding details. Useful for understanding the configuration of a specific support portal. Retrieves details for a specific service desk
Useful for identifying support recipients and their account details. Lists all customers for a specific service desk
Essential for identifying available documentation that might help resolve common customer issues. Lists all knowledge base articles for a specific service desk
Useful for understanding which business entities are being supported and grouping support data by customer. Lists all organizations in JSM
g., "All Open", "Unassigned") defined for a service desk. Useful for understanding how tickets are triaged and identifying backlog counts. Lists all queues for a specific service desk
g., "IT Help", "Hardware Request") available in a portal. Useful for understanding the service catalog of a specific team. Lists all request types for a specific service desk
Includes request keys, summaries, and current status. Essential for monitoring the support queue and identifying urgent issues. Lists all customer requests
Returns project keys, names, and IDs. Use this to identify the service desk ID before querying requests or queues. Lists all service desks
Why OpenAI Agents SDK?
The OpenAI Agents SDK auto-discovers all 10 tools from Jira Service Management (JSM) through native MCP integration. Build agents with built-in guardrails, tracing, and handoff patterns. chain multiple agents where one queries Jira Service Management (JSM), another analyzes results, and a third generates reports, all orchestrated through Vinkius.
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Native MCP integration via
MCPServerSse, pass the URL and the SDK auto-discovers all tools with full type safety - —
Built-in guardrails, tracing, and handoff patterns let you build production-grade agents without reinventing safety infrastructure
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Lightweight and composable: chain multiple agents and MCP servers in a single pipeline with minimal boilerplate
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First-party OpenAI support ensures optimal compatibility with GPT models for tool calling and structured output
Jira Service Management (JSM) in OpenAI Agents SDK
Why run Jira Service Management (JSM) with Vinkius?
The Jira Service Management (JSM) connection runs on our fully managed, secure cloud infrastructure. We handle the hosting, maintenance, and security so you don't have to deal with servers or code. All 10 tools are ready to work instantly without any complex setup.
You stay in complete control of your data. Your AI only accesses the information you approve, keeping your sensitive passwords and private details completely safe. Plus, with automatic optimizations, your AI works faster and more efficiently.
* Every connection is hosted and maintained by Vinkius. We handle the security, updates, and infrastructure so you don't have to write code or manage servers. See our infrastructure
Over 4,000 integrations ready for AI agents
Explore a vast library of pre-built integrations, optimized and ready to deploy.
Connect securely in under 30 seconds
Generate tokens to authenticate and link external services in a single step.
Complete visibility into every agent action
Audit live requests, latency, success rates, and active security compliance policies.
Optimize spending and track token ROI
Analyze real-time token consumption and cost metrics detailed by connection.
Explore our live AI Agents Analytics dashboard to see it all working
This dashboard is included when you connect Jira Service Management (JSM) using Vinkius. You will never be left in the dark about what your AI agents are doing with your tools.
Jira Service Management (JSM) and 4,000+ other AI tools. No hosting, no code, ready to use.
Professionals who connect Jira Service Management (JSM) to OpenAI Agents SDK through Vinkius don't need to write code, manage servers, or worry about security. Everything is pre-configured, secure, and runs automatically in the background.
Raw MCP | Vinkius | |
|---|---|---|
| Ready-to-use MCPs | Find and configure each manually | 4,000+ MCPs ready to use |
| Connection Setup | Manual coding & server setup | 1-click instant connection |
| Server Hosting | You host it yourself (needs 24/7 uptime) | 100% hosted & managed by Vinkius |
| Security & Privacy | Stored in plaintext config files | Bank-grade encrypted vault |
| Activity Visibility | Blind execution (no logs or tracking) | Live dashboard with real-time logs |
| Cost Control | Runaway AI token spend risk | Automatic budget limits |
| Revoking Access | Must delete files or code to stop | 1-click disconnect button |
How Vinkius secures
Jira Service Management (JSM) for OpenAI Agents SDK
Every request between OpenAI Agents SDK and Jira Service Management (JSM) is protected by our secure gateway. We automatically keep your sensitive data private, prevent unauthorized access, and let you disconnect instantly at any time.
Frequently asked questions
How do I get Jira JSM API credentials?
You need your Jira instance domain (e.g., acme.atlassian.net), your account email, and an API Token. You can generate an API Token in your Atlassian Account Settings under Security > API Token.
Can I see requests from all service desks?
The list_requests tool allows you to retrieve customer requests across your Jira Service Management instance, subject to your account permissions.
Are knowledge base articles supported?
Yes, you can list knowledge base articles for a specific service desk using the list_knowledge_bases tool.
How does the OpenAI Agents SDK connect to MCP?
Use MCPServerSse(url=...) to create a server connection. The SDK auto-discovers all tools and makes them available to your agent with full type information.
Can I use multiple MCP servers in one agent?
Yes. Pass a list of MCPServerSse instances to the agent constructor. The agent can use tools from all connected servers within a single run.
Does the SDK support streaming responses?
Yes. The SDK supports SSE and Streamable HTTP transports, both of which work natively with Vinkius.
MCPServerStreamableHttp not found
Ensure you have the latest version: pip install --upgrade openai-agents
Agent not calling tools
Make sure your prompt explicitly references the task the tools can help with.
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