Bring Itsm
to AutoGen
Create your Vinkius account to connect Jira Service Management (JSM) to AutoGen and start using all 10 AI tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code. No hosting, no server setup — just connect and start using.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the Jira Service Management (JSM) MCP Server?
Empower your AI agents with Jira Service Management's leading ITSM platform. This MCP server allows you to list service desks, retrieve customer requests, manage organizations and queues, and access knowledge base articles directly through the Jira JSM API. Ideal for automating IT support and service delivery workflows.
Built-in capabilities (10)
Use for system health monitoring. Retrieves system information for the JSM instance
g., "SD-123") or ID. Returns full descriptions, participants, and custom field values. Use this for deep investigation of a specific customer inquiry. Retrieves details for a specific customer request
Returns project information and branding details. Useful for understanding the configuration of a specific support portal. Retrieves details for a specific service desk
Useful for identifying support recipients and their account details. Lists all customers for a specific service desk
Essential for identifying available documentation that might help resolve common customer issues. Lists all knowledge base articles for a specific service desk
Useful for understanding which business entities are being supported and grouping support data by customer. Lists all organizations in JSM
g., "All Open", "Unassigned") defined for a service desk. Useful for understanding how tickets are triaged and identifying backlog counts. Lists all queues for a specific service desk
g., "IT Help", "Hardware Request") available in a portal. Useful for understanding the service catalog of a specific team. Lists all request types for a specific service desk
Includes request keys, summaries, and current status. Essential for monitoring the support queue and identifying urgent issues. Lists all customer requests
Returns project keys, names, and IDs. Use this to identify the service desk ID before querying requests or queues. Lists all service desks
Why AutoGen?
AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use Jira Service Management (JSM) tools. Connect 10 tools through Vinkius and assign role-based access. a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.
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Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use Jira Service Management (JSM) tools to solve complex tasks
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Role-based architecture lets you assign Jira Service Management (JSM) tool access to specific agents. a data analyst queries while a reviewer validates
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Human-in-the-loop support: agents can pause for human approval before executing sensitive Jira Service Management (JSM) tool calls
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Code execution sandbox: AutoGen agents can write and run code that processes Jira Service Management (JSM) tool responses in an isolated environment
Jira Service Management (JSM) in AutoGen
Why run Jira Service Management (JSM) with Vinkius?
The Jira Service Management (JSM) connection runs on our fully managed, secure cloud infrastructure. We handle the hosting, maintenance, and security so you don't have to deal with servers or code. All 10 tools are ready to work instantly without any complex setup.
You stay in complete control of your data. Your AI only accesses the information you approve, keeping your sensitive passwords and private details completely safe. Plus, with automatic optimizations, your AI works faster and more efficiently.
* Every connection is hosted and maintained by Vinkius. We handle the security, updates, and infrastructure so you don't have to write code or manage servers. See our infrastructure
Over 4,000 integrations ready for AI agents
Explore a vast library of pre-built integrations, optimized and ready to deploy.
Connect securely in under 30 seconds
Generate tokens to authenticate and link external services in a single step.
Complete visibility into every agent action
Audit live requests, latency, success rates, and active security compliance policies.
Optimize spending and track token ROI
Analyze real-time token consumption and cost metrics detailed by connection.
Explore our live AI Agents Analytics dashboard to see it all working
This dashboard is included when you connect Jira Service Management (JSM) using Vinkius. You will never be left in the dark about what your AI agents are doing with your tools.
Jira Service Management (JSM) and 4,000+ other AI tools. No hosting, no code, ready to use.
Professionals who connect Jira Service Management (JSM) to AutoGen through Vinkius don't need to write code, manage servers, or worry about security. Everything is pre-configured, secure, and runs automatically in the background.
Raw MCP | Vinkius | |
|---|---|---|
| Ready-to-use MCPs | Find and configure each manually | 4,000+ MCPs ready to use |
| Connection Setup | Manual coding & server setup | 1-click instant connection |
| Server Hosting | You host it yourself (needs 24/7 uptime) | 100% hosted & managed by Vinkius |
| Security & Privacy | Stored in plaintext config files | Bank-grade encrypted vault |
| Activity Visibility | Blind execution (no logs or tracking) | Live dashboard with real-time logs |
| Cost Control | Runaway AI token spend risk | Automatic budget limits |
| Revoking Access | Must delete files or code to stop | 1-click disconnect button |
How Vinkius secures
Jira Service Management (JSM) for AutoGen
Every request between AutoGen and Jira Service Management (JSM) is protected by our secure gateway. We automatically keep your sensitive data private, prevent unauthorized access, and let you disconnect instantly at any time.
Frequently asked questions
How do I get Jira JSM API credentials?
You need your Jira instance domain (e.g., acme.atlassian.net), your account email, and an API Token. You can generate an API Token in your Atlassian Account Settings under Security > API Token.
Can I see requests from all service desks?
The list_requests tool allows you to retrieve customer requests across your Jira Service Management instance, subject to your account permissions.
Are knowledge base articles supported?
Yes, you can list knowledge base articles for a specific service desk using the list_knowledge_bases tool.
How does AutoGen connect to MCP servers?
Create an MCP tool adapter and assign it to one or more agents in the group chat. AutoGen agents can then call Jira Service Management (JSM) tools during their conversation turns.
Can different agents have different MCP tool access?
Yes. AutoGen's role-based architecture lets you assign specific MCP tools to specific agents, so a querying agent has different capabilities than a reviewing agent.
Does AutoGen support human approval for tool calls?
Yes. Configure human-in-the-loop mode so agents pause and request approval before executing sensitive MCP tool calls.
McpWorkbench not found
Install: pip install "autogen-ext[mcp]"
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