Bring In App Support
to AutoGen
Create your Vinkius account to connect Helpshift to AutoGen and start using all 11 AI tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code. No hosting, no server setup — just connect and start using.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the Helpshift MCP Server?
Connect your Helpshift platform to any AI agent and take full control of your customer support and user hub workflows through natural conversation.
What you can do
- Issue Oversight — List all support issues, retrieve detailed metadata, and monitor audit logs for action history.
- Response Management — Add messages to existing issues and update statuses (Resolved, Rejected) directly from the chat.
- Content Insights — Browse your published FAQ articles and sections to ensure documentation is accurate.
- User Hub Operations — Perform bulk user profile updates and creation tasks using the User Hub v2 API.
- Application Visibility — List all registered apps in your Helpshift dashboard to ensure correct routing.
- Operational Efficiency — Track the progress of bulk identity tasks and monitor support volume in real-time.
How it works
- Subscribe to this server
- Enter your Helpshift API Key and Domain
- Start managing your support operations from Claude, Cursor, or any MCP-compatible client
No more manual exporting of issue logs. Your AI assistant acts as a dedicated Support Operations Lead or Mobile Support Specialist.
Who is this for?
- Support Managers — instantly retrieve issue transcripts and audit logs to understand complex cases.
- Mobile Product Teams — monitor incoming bug reports and user feedback from within the development flow.
- Customer Success Ops — automate the management of large user profile batches and identity syncs.
Built-in capabilities (11)
Pass the message details as a JSON string in "body_json". Add a message to an existing issue
Pass the actions array as a JSON string in "body_json". Perform bulk profile operations (v2)
Pass the payload as a JSON string in "body_json" (requires app_id, title, body). Create a new support issue
Check the status of a bulk profile operation
Retrieve the action history for a specific issue
Get detailed information about a specific issue
List FAQ categories/sections
List all published FAQ articles
Useful for monitoring support volume and identifying urgent cases. List support issues/tickets in Helpshift
List all applications registered in your Helpshift dashboard
Update the status of an issue (e.g., Resolved, Rejected)
Why AutoGen?
AutoGen enables multi-agent conversations where agents negotiate, delegate, and collaboratively use Helpshift tools. Connect 11 tools through Vinkius and assign role-based access. a data analyst queries while a reviewer validates, with optional human-in-the-loop approval for sensitive operations.
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Multi-agent conversations: multiple AutoGen agents discuss, delegate, and collaboratively use Helpshift tools to solve complex tasks
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Role-based architecture lets you assign Helpshift tool access to specific agents. a data analyst queries while a reviewer validates
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Human-in-the-loop support: agents can pause for human approval before executing sensitive Helpshift tool calls
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Code execution sandbox: AutoGen agents can write and run code that processes Helpshift tool responses in an isolated environment
Helpshift in AutoGen
Why run Helpshift with Vinkius?
The Helpshift connection runs on our fully managed, secure cloud infrastructure. We handle the hosting, maintenance, and security so you don't have to deal with servers or code. All 11 tools are ready to work instantly without any complex setup.
You stay in complete control of your data. Your AI only accesses the information you approve, keeping your sensitive passwords and private details completely safe. Plus, with automatic optimizations, your AI works faster and more efficiently.
* Every connection is hosted and maintained by Vinkius. We handle the security, updates, and infrastructure so you don't have to write code or manage servers. See our infrastructure
Over 4,000 integrations ready for AI agents
Explore a vast library of pre-built integrations, optimized and ready to deploy.
Connect securely in under 30 seconds
Generate tokens to authenticate and link external services in a single step.
Complete visibility into every agent action
Audit live requests, latency, success rates, and active security compliance policies.
Optimize spending and track token ROI
Analyze real-time token consumption and cost metrics detailed by connection.
Explore our live AI Agents Analytics dashboard to see it all working
This dashboard is included when you connect Helpshift using Vinkius. You will never be left in the dark about what your AI agents are doing with your tools.
Helpshift and 4,000+ other AI tools. No hosting, no code, ready to use.
Professionals who connect Helpshift to AutoGen through Vinkius don't need to write code, manage servers, or worry about security. Everything is pre-configured, secure, and runs automatically in the background.
Raw MCP | Vinkius | |
|---|---|---|
| Ready-to-use MCPs | Find and configure each manually | 4,000+ MCPs ready to use |
| Connection Setup | Manual coding & server setup | 1-click instant connection |
| Server Hosting | You host it yourself (needs 24/7 uptime) | 100% hosted & managed by Vinkius |
| Security & Privacy | Stored in plaintext config files | Bank-grade encrypted vault |
| Activity Visibility | Blind execution (no logs or tracking) | Live dashboard with real-time logs |
| Cost Control | Runaway AI token spend risk | Automatic budget limits |
| Revoking Access | Must delete files or code to stop | 1-click disconnect button |
How Vinkius secures
Helpshift for AutoGen
Every request between AutoGen and Helpshift is protected by our secure gateway. We automatically keep your sensitive data private, prevent unauthorized access, and let you disconnect instantly at any time.
Frequently asked questions
How do I find my Helpshift API Key?
Log in to your Helpshift dashboard, go to Settings > API, and you will find your API Key listed there. This key is used as the username for Basic Authentication.
What is the 'Domain' in the setup?
The domain is the unique identifier for your Helpshift instance (e.g., if you access it at company.helpshift.com, your domain is company).
Can I see the history of actions taken on an issue?
Yes! Use the get_issue_audit_logs tool (v2). It retrieves the action history, showing when status was changed, who was assigned, and which tags were added.
Is the integration secure for support data?
Absolutely. The integration uses industry-standard Basic Authentication over HTTPS. Your credentials are encrypted and stored securely within the Vinkius Cloud infrastructure.
How does AutoGen connect to MCP servers?
Create an MCP tool adapter and assign it to one or more agents in the group chat. AutoGen agents can then call Helpshift tools during their conversation turns.
Can different agents have different MCP tool access?
Yes. AutoGen's role-based architecture lets you assign specific MCP tools to specific agents, so a querying agent has different capabilities than a reviewing agent.
Does AutoGen support human approval for tool calls?
Yes. Configure human-in-the-loop mode so agents pause and request approval before executing sensitive MCP tool calls.
McpWorkbench not found
Install: pip install "autogen-ext[mcp]"
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