Integrate Helpshift with Claude, Cursor, Chatbots & AI Agents MCP Server
GDPR Free for SubscribersCompatible with every major AI agent and IDE
GeminiAdd issue message on Helpshift
Pass the message details as a JSON string in "body_json". Add a message to an existing issue
Bulk user action on Helpshift
Pass the actions array as a JSON string in "body_json". Perform bulk profile operations (v2)
Create issue on Helpshift
Pass the payload as a JSON string in "body_json" (requires app_id, title, body). Create a new support issue
Get bulk task status on Helpshift
Check the status of a bulk profile operation
Get issue audit logs on Helpshift
Retrieve the action history for a specific issue
Get issue details on Helpshift
Get detailed information about a specific issue
List faq sections on Helpshift
List FAQ categories/sections
List faqs on Helpshift
List all published FAQ articles
List issues on Helpshift
Useful for monitoring support volume and identifying urgent cases. List support issues/tickets in Helpshift
List registered apps on Helpshift
List all applications registered in your Helpshift dashboard
Update issue status on Helpshift
Update the status of an issue (e.g., Resolved, Rejected)
Security & Code Integrity Audit
Every tool in the Helpshift MCP Server is continuously audited by the Vinkius Security Engine. We guarantee zero-trust payload isolation, strict data boundaries, and deterministic execution for enterprise-grade AI agents.
How Vinkius protects your data
Can I audit what my AI agents are doing with this integration?
Yes, Vinkius provides an immutable, HMAC-chained audit log. Every tool execution, payload, and response is tracked in real-time on your dashboard, giving you complete visibility into your agent's actions.
What is the 'Domain' in the setup?
The domain is the unique identifier for your Helpshift instance (e.g., if you access it at company.helpshift.com, your domain is company).
What happens if the underlying API rate limits my agent?
Our edge infrastructure automatically handles backoffs, queueing, and throttling. If an AI agent sends too many erratic requests, Vinkius manages the rate limits gracefully, ensuring your backend doesn't crash.
What if the AI ends up reading customer data or confidential information?
We have a built-in digital "bodyguard" called DLP (Data Loss Prevention). If a tool fetches data and the response contains social security numbers, credit cards, or personal customer info, Vinkius magically blocks and erases that information before it is delivered to the AI. The AI works only with what is strictly necessary, and your sensitive data never leaks.
Helpshift Capabilities for AI Assistants
Add the Helpshift tool to your AI Agents. The toolkit allows Claude and ChatGPT to securely fetch and update targeted data.
Secure in app support Access for Agents
Add Helpshift to your workspace to support in app support automation. The integration processes the required parameters for customer support execution by LLMs.
Scaling ticket management via MCP
Connect Helpshift to provide your chatbots with ticket management capabilities. The integration manages the backend execution for customer support workflows.
Helpshift. Runs on everything.
From IDE to framework. Every connection governed by Vinkius.
Anthropic's native desktop app for Claude with built-in MCP support.
AI-first code editor with integrated LLM-powered coding assistance.
GitHub Copilot in VS Code with Agent mode and MCP support.
Purpose-built IDE for agentic AI coding workflows.
Autonomous AI coding agent that runs inside VS Code.
Anthropic's agentic CLI for terminal-first development.
Python SDK for building production-grade OpenAI agent workflows.
Google's framework for building production AI agents.
Type-safe agent development for Python with first-class MCP support.
TypeScript toolkit for building AI-powered web applications.
TypeScript-native agent framework for modern web stacks.
Python framework for orchestrating collaborative AI agent crews.
Leading Python framework for composable LLM applications.
Data-aware AI agent framework for structured and unstructured sources.
Microsoft's framework for multi-agent collaborative conversations.
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