Bring Nps Tracking
to Claude Desktop
Create your Vinkius account to connect CustomerGauge to Claude Desktop and start using all 10 AI tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code. No hosting, no server setup — just connect and start using.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the CustomerGauge MCP Server?
Integrate CustomerGauge, the leading B2B Experience Management platform, directly into your AI workflow. Monitor customer survey responses, track Net Promoter Scores (NPS) across your account portfolio, and analyze the revenue impact of customer experience using natural language.
What you can do
- Response Monitoring — List and retrieve full details for customer survey responses and feedback.
- Account NPS Tracking — Monitor NPS metrics for specific business accounts and business units.
- Contact Insights — Access detailed profiles and survey history for individual account contacts.
- Revenue Impact Analysis — List revenue data associated with accounts to understand experience-driven growth.
How it works
- Connect the CustomerGauge integration to your AI assistant.
- Authorize using your CustomerGauge API Key.
- Orchestrate your B2B experience strategy through intuitive conversation.
Who is this for?
- Account Managers — Quickly check account NPS and recent feedback before client meetings.
- Customer Success Teams — Monitor survey responses and identify accounts at risk via chat.
- Experience Analysts — Gather structured data on revenue impact and B2B engagement for reporting.
Built-in capabilities (10)
Resolves quantitative satisfaction scores. Interacts with the sentiment aggregation engine. Get the Net Promoter Score (NPS) for a specific account
Resolves organizational performance data. Interacts with the business unit hierarchy. Get NPS metrics for a specific business unit
Resolves interaction history and individual sentiment trends. Interacts with the customer lifecycle boundary. Get detailed profile and survey history for a contact
Resolves global experience metrics. Touches the executive reporting boundary. Get an overall NPS summary across your entire account portfolio
Resolves verbatim comments, respondent metadata, and driver scores. Touches the granular feedback analytics boundary. Get full details for a specific survey response
Resolves contact identifiers and associated account links. Touches the CRM and relationship boundary. List contacts associated with your business accounts
Resolves account IDs, names, and organizational mappings. Touches the account management and segmentation boundary. List all business accounts managed in CustomerGauge
Resolves monetary values and account associations for ROI calculation. Touches the financial data integration boundary. List revenue data associated with accounts for experience impact analysis
Resolves response IDs, scores (NPS), and timestamp data. Interacts with the survey response repository. List all customer survey responses in CustomerGauge
Resolves feedback entries matching the query keyword. Touches the indexed text search boundary. Search through survey comments and feedback by keyword
Why Claude Desktop?
Claude Desktop is the definitive way to connect CustomerGauge to your AI workflow. Add Vinkius Edge URL to your config, restart the app, and Claude immediately exposes all 10 tools in the chat interface. ask a question, Claude calls the right tool, and you see the answer. Zero code, zero context switching.
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Claude Desktop is the reference MCP client. it was designed alongside the protocol itself, ensuring the most complete and stable MCP implementation available
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Zero-code configuration: add a server URL to a JSON file and Claude instantly discovers and exposes all available tools in the chat interface
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Claude's extended thinking capability lets it reason through multi-step tool usage, chaining multiple API calls to answer complex questions
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Enterprise-grade security with local config storage. your tokens never leave your machine, and connections go directly to Vinkius Edge network
CustomerGauge in Claude Desktop
Why run CustomerGauge with Vinkius?
The CustomerGauge connection runs on our fully managed, secure cloud infrastructure. We handle the hosting, maintenance, and security so you don't have to deal with servers or code. All 10 tools are ready to work instantly without any complex setup.
You stay in complete control of your data. Your AI only accesses the information you approve, keeping your sensitive passwords and private details completely safe. Plus, with automatic optimizations, your AI works faster and more efficiently.
* Every connection is hosted and maintained by Vinkius. We handle the security, updates, and infrastructure so you don't have to write code or manage servers. See our infrastructure
Over 4,000 integrations ready for AI agents
Explore a vast library of pre-built integrations, optimized and ready to deploy.
Connect securely in under 30 seconds
Generate tokens to authenticate and link external services in a single step.
Complete visibility into every agent action
Audit live requests, latency, success rates, and active security compliance policies.
Optimize spending and track token ROI
Analyze real-time token consumption and cost metrics detailed by connection.
Explore our live AI Agents Analytics dashboard to see it all working
This dashboard is included when you connect CustomerGauge using Vinkius. You will never be left in the dark about what your AI agents are doing with your tools.
CustomerGauge and 4,000+ other AI tools. No hosting, no code, ready to use.
Professionals who connect CustomerGauge to Claude Desktop through Vinkius don't need to write code, manage servers, or worry about security. Everything is pre-configured, secure, and runs automatically in the background.
Raw MCP | Vinkius | |
|---|---|---|
| Ready-to-use MCPs | Find and configure each manually | 4,000+ MCPs ready to use |
| Connection Setup | Manual coding & server setup | 1-click instant connection |
| Server Hosting | You host it yourself (needs 24/7 uptime) | 100% hosted & managed by Vinkius |
| Security & Privacy | Stored in plaintext config files | Bank-grade encrypted vault |
| Activity Visibility | Blind execution (no logs or tracking) | Live dashboard with real-time logs |
| Cost Control | Runaway AI token spend risk | Automatic budget limits |
| Revoking Access | Must delete files or code to stop | 1-click disconnect button |
How Vinkius secures
CustomerGauge for Claude Desktop
Every request between Claude Desktop and CustomerGauge is protected by our secure gateway. We automatically keep your sensitive data private, prevent unauthorized access, and let you disconnect instantly at any time.
Frequently asked questions
How do I get a CustomerGauge API Key?
Log in to your CustomerGauge dashboard and navigate to the API settings section to generate or retrieve your API Key.
What is NPS?
NPS (Net Promoter Score) is a metric used to measure customer loyalty and satisfaction. CustomerGauge specializes in tracking NPS for B2B relationships.
Can I see survey comments in the chat?
Yes, the agent can retrieve and display survey comments and open-ended feedback, allowing you to quickly understand customer sentiment.
How does Claude Desktop discover MCP tools?
When Claude Desktop starts, it reads the claude_desktop_config.json file and connects to each configured MCP server. It calls the tools/list endpoint to fetch the schema for every available tool, then surfaces them as clickable options in the chat interface via the 🔌 icon.
What happens if the MCP server is temporarily unavailable?
Claude Desktop handles disconnections gracefully. if the server is unreachable at startup, the tools simply won't appear. Once the server becomes available again, restarting Claude Desktop will re-establish the connection. There is no timeout penalty or error loop.
Can I connect multiple MCP servers simultaneously?
Yes. You can add as many servers as you need in the mcpServers section of the config file. Each server appears as a separate tool provider, and Claude can use tools from multiple servers in a single conversation turn.
Is there a limit on the number of tools per server?
Claude Desktop can handle hundreds of tools per server. However, for optimal LLM performance, Vinkius servers are designed to expose focused, well-documented tool sets rather than overwhelming the model with too many options.
Does Claude Desktop support Streamable HTTP transport?
Yes. Claude Desktop supports both SSE (Server-Sent Events) and the newer Streamable HTTP transport that Vinkius uses. Simply provide the server URL. Claude auto-negotiates the transport protocol.
Server not appearing after restart
Ensure the JSON is valid (no trailing commas). Check the file path: ~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\\Claude\\ (Windows).
Authentication error
Verify your Vinkius token is correct. Go to cloud.vinkius.com to regenerate it if needed.
Tools not showing in chat
Click the 🔌 icon at the bottom of the chat input. If it shows 0 tools, the server may still be connecting. wait a few seconds.
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