Bring Support Tickets
to Google ADK
Create your Vinkius account to connect BoldDesk to Google ADK and start using all 10 AI tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code. No hosting, no server setup — just connect and start using.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the BoldDesk MCP Server?
Connect your BoldDesk customer service account to any AI agent and orchestrate your support ticketing and help desk workflows through natural conversation.
What you can do
- Ticket Oversight — List all support tickets and retrieve detailed history, including private notes and public replies.
- Ticketing Automation — Create and update tickets directly from your workspace to streamline issue tracking.
- Customer Communication — Add internal notes or reply to customers directly through the AI agent.
- Contact Management — Access and manage your customer directory and individual user profiles.
- Agent Coordination — List and retrieve details for support agents to monitor team activity and assignments.
How it works
- Subscribe to this server
- Enter your BoldDesk API Key and Domain
- Start managing your help desk from Claude, Cursor, or any MCP-compatible client
Who is this for?
- Support Leads — quickly check ticket statuses and agent assignments without manual dashboard searches.
- Customer Success Managers — retrieve customer histories and profiles straight from their workflow tools.
- Developers — integrate support ticketing into their automated business processes using natural language.
Built-in capabilities (10)
Add a private note to a ticket
Create a new support ticket
Get details of a specific agent
Get details of a specific contact
Get details of a specific ticket
List all support agents
List all customer contacts
List all support tickets
Add a public reply to a ticket
Update an existing ticket
Why Google ADK?
Google ADK natively supports BoldDesk as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 10 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.
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Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution
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Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with BoldDesk
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Production-ready features like session management, evaluation, and deployment come built-in. not bolted on
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Seamless integration with Google Cloud services means you can combine BoldDesk tools with BigQuery, Vertex AI, and Cloud Functions
BoldDesk in Google ADK
Why run BoldDesk with Vinkius?
The BoldDesk connection runs on our fully managed, secure cloud infrastructure. We handle the hosting, maintenance, and security so you don't have to deal with servers or code. All 10 tools are ready to work instantly without any complex setup.
You stay in complete control of your data. Your AI only accesses the information you approve, keeping your sensitive passwords and private details completely safe. Plus, with automatic optimizations, your AI works faster and more efficiently.
* Every connection is hosted and maintained by Vinkius. We handle the security, updates, and infrastructure so you don't have to write code or manage servers. See our infrastructure
Over 4,000 integrations ready for AI agents
Explore a vast library of pre-built integrations, optimized and ready to deploy.
Connect securely in under 30 seconds
Generate tokens to authenticate and link external services in a single step.
Complete visibility into every agent action
Audit live requests, latency, success rates, and active security compliance policies.
Optimize spending and track token ROI
Analyze real-time token consumption and cost metrics detailed by connection.
Explore our live AI Agents Analytics dashboard to see it all working
This dashboard is included when you connect BoldDesk using Vinkius. You will never be left in the dark about what your AI agents are doing with your tools.
BoldDesk and 4,000+ other AI tools. No hosting, no code, ready to use.
Professionals who connect BoldDesk to Google ADK through Vinkius don't need to write code, manage servers, or worry about security. Everything is pre-configured, secure, and runs automatically in the background.
Raw MCP | Vinkius | |
|---|---|---|
| Ready-to-use MCPs | Find and configure each manually | 4,000+ MCPs ready to use |
| Connection Setup | Manual coding & server setup | 1-click instant connection |
| Server Hosting | You host it yourself (needs 24/7 uptime) | 100% hosted & managed by Vinkius |
| Security & Privacy | Stored in plaintext config files | Bank-grade encrypted vault |
| Activity Visibility | Blind execution (no logs or tracking) | Live dashboard with real-time logs |
| Cost Control | Runaway AI token spend risk | Automatic budget limits |
| Revoking Access | Must delete files or code to stop | 1-click disconnect button |
How Vinkius secures
BoldDesk for Google ADK
Every request between Google ADK and BoldDesk is protected by our secure gateway. We automatically keep your sensitive data private, prevent unauthorized access, and let you disconnect instantly at any time.
Frequently asked questions
Can I check the status of a specific support ticket?
Yes! Use the get_ticket tool with the Ticket ID. Your agent will fetch the latest status, priority, and the full conversation history directly from BoldDesk.
How do I add a private note to a ticket for my team?
Simply ask the agent to add_ticket_note and provide the Ticket ID and the content of your note. This will be added as a private internal note invisible to the customer.
Does the integration allow creating a ticket for a new user?
Yes. When using create_ticket, if the requester email does not exist in your contact list, BoldDesk will automatically create a new contact profile for that user.
How does Google ADK connect to MCP servers?
Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.
Can ADK agents use multiple MCP servers?
Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.
Which Gemini models work best with MCP tools?
Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.
McpToolset not found
Update: pip install --upgrade google-adk
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