Bring Itsm
to Google ADK
Create your Vinkius account to connect Freshservice to Google ADK and start using all 12 AI tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code. No hosting, no server setup — just connect and start using.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the Freshservice MCP Server?
Connect your Freshservice instance to any AI agent to automate your IT Service Management (ITSM) operations through the Model Context Protocol (MCP). Freshservice is an intelligent, right-sized ITSM solution that empowers enterprises to modernize IT and other business functions. This MCP server enables you to track IT tickets, manage your CMDB asset inventory, and retrieve detailed requester profiles directly through natural conversation.
Key Features
- Ticket Orchestration — List all service desk tickets, fetch detailed metadata including priority and status, and open new IT incidents instantly.
- Asset Management (CMDB) — Access your IT hardware and software asset inventory to maintain full context of your infrastructure.
- Workforce Insights — List all IT agents and requesters (employees) to understand workloads and verify contact details.
- Change & Problem Tracking — Monitor change requests and problem records to ensure IT stability and compliance.
- Release Management — Access IT release records to coordinate software deployments effectively.
- Department Oversight — List company departments configured in the ITSM platform to optimize ticket routing.
- Real-time Synchronization — Keep your IT operations data accessible to your AI assistant without leaving your primary workspace.
How it works
- Subscribe to this server through the Vinkius Marketplace
- Enter your Freshservice Domain prefix and API Key (found in your Profile Settings)
- Start managing your IT service desk from Claude, Cursor, or any MCP client
Who is this for?
- IT Managers — quickly check incident volumes or change request statuses without manual dashboard navigation.
- Service Desk Agents — get a real-time overview of ticket details and requester profiles via simple AI commands.
- System Administrators — automate the retrieval of asset metadata and release records seamlessly.
Built-in capabilities (12)
Verify helpdesk status
Open an IT ticket
Get asset metadata
Get user metadata
Get ticket metadata
List IT changes
List IT assets
List problem records
List release records
List IT tickets
List end-users
List IT agents
Why Google ADK?
Google ADK natively supports Freshservice as an MCP tool provider. declare Vinkius Edge URL and the framework handles discovery, validation, and execution automatically. Combine 12 tools with Gemini's long-context reasoning for complex multi-tool workflows, with production-ready session management and evaluation built in.
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Google ADK natively supports MCP tool servers. declare a tool provider and the framework handles discovery, validation, and execution
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Built on Gemini models, ADK provides long-context reasoning ideal for complex multi-tool workflows with Freshservice
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Production-ready features like session management, evaluation, and deployment come built-in. not bolted on
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Seamless integration with Google Cloud services means you can combine Freshservice tools with BigQuery, Vertex AI, and Cloud Functions
Freshservice in Google ADK
Why run Freshservice with Vinkius?
The Freshservice connection runs on our fully managed, secure cloud infrastructure. We handle the hosting, maintenance, and security so you don't have to deal with servers or code. All 12 tools are ready to work instantly without any complex setup.
You stay in complete control of your data. Your AI only accesses the information you approve, keeping your sensitive passwords and private details completely safe. Plus, with automatic optimizations, your AI works faster and more efficiently.
* Every connection is hosted and maintained by Vinkius. We handle the security, updates, and infrastructure so you don't have to write code or manage servers. See our infrastructure
Over 4,000 integrations ready for AI agents
Explore a vast library of pre-built integrations, optimized and ready to deploy.
Connect securely in under 30 seconds
Generate tokens to authenticate and link external services in a single step.
Complete visibility into every agent action
Audit live requests, latency, success rates, and active security compliance policies.
Optimize spending and track token ROI
Analyze real-time token consumption and cost metrics detailed by connection.
Explore our live AI Agents Analytics dashboard to see it all working
This dashboard is included when you connect Freshservice using Vinkius. You will never be left in the dark about what your AI agents are doing with your tools.
Freshservice and 4,000+ other AI tools. No hosting, no code, ready to use.
Professionals who connect Freshservice to Google ADK through Vinkius don't need to write code, manage servers, or worry about security. Everything is pre-configured, secure, and runs automatically in the background.
Raw MCP | Vinkius | |
|---|---|---|
| Ready-to-use MCPs | Find and configure each manually | 4,000+ MCPs ready to use |
| Connection Setup | Manual coding & server setup | 1-click instant connection |
| Server Hosting | You host it yourself (needs 24/7 uptime) | 100% hosted & managed by Vinkius |
| Security & Privacy | Stored in plaintext config files | Bank-grade encrypted vault |
| Activity Visibility | Blind execution (no logs or tracking) | Live dashboard with real-time logs |
| Cost Control | Runaway AI token spend risk | Automatic budget limits |
| Revoking Access | Must delete files or code to stop | 1-click disconnect button |
How Vinkius secures
Freshservice for Google ADK
Every request between Google ADK and Freshservice is protected by our secure gateway. We automatically keep your sensitive data private, prevent unauthorized access, and let you disconnect instantly at any time.
Frequently asked questions
How do I get an API Key for Freshservice?
Log in to your Freshservice instance, click on your Profile picture in the top-right corner, go to 'Profile Settings', and your API Key will be displayed on the right side.
What is my 'Domain prefix'?
Your domain prefix is the first part of your Freshservice URL (e.g. if your URL is 'acme.freshservice.com', the prefix is 'acme').
Can I view my CMDB assets via the agent?
Yes! Use the 'list_it_assets' tool to retrieve your hardware and software inventory from the Freshservice CMDB.
Is it possible to track change management requests?
Yes, the 'list_change_requests' tool allows you to monitor all change tickets to ensure proper IT governance and stability.
How does Google ADK connect to MCP servers?
Import the MCP toolset class and pass the server URL. ADK discovers and registers all tools automatically, making them available to your agent's tool-use loop.
Can ADK agents use multiple MCP servers?
Yes. Declare multiple MCP tool providers in your agent configuration. ADK merges all tool schemas and the agent can call tools from any server in a single turn.
Which Gemini models work best with MCP tools?
Gemini 2.0 Flash and Pro models both support function calling required for MCP tools. Flash is recommended for latency-sensitive use cases, Pro for complex reasoning.
McpToolset not found
Update: pip install --upgrade google-adk
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