Bring Itsm
to Mastra AI
Create your Vinkius account to connect Freshservice to Mastra AI and start using all 12 AI tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code. No hosting, no server setup — just connect and start using.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the Freshservice MCP Server?
Connect your Freshservice instance to any AI agent to automate your IT Service Management (ITSM) operations through the Model Context Protocol (MCP). Freshservice is an intelligent, right-sized ITSM solution that empowers enterprises to modernize IT and other business functions. This MCP server enables you to track IT tickets, manage your CMDB asset inventory, and retrieve detailed requester profiles directly through natural conversation.
Key Features
- Ticket Orchestration — List all service desk tickets, fetch detailed metadata including priority and status, and open new IT incidents instantly.
- Asset Management (CMDB) — Access your IT hardware and software asset inventory to maintain full context of your infrastructure.
- Workforce Insights — List all IT agents and requesters (employees) to understand workloads and verify contact details.
- Change & Problem Tracking — Monitor change requests and problem records to ensure IT stability and compliance.
- Release Management — Access IT release records to coordinate software deployments effectively.
- Department Oversight — List company departments configured in the ITSM platform to optimize ticket routing.
- Real-time Synchronization — Keep your IT operations data accessible to your AI assistant without leaving your primary workspace.
How it works
- Subscribe to this server through the Vinkius Marketplace
- Enter your Freshservice Domain prefix and API Key (found in your Profile Settings)
- Start managing your IT service desk from Claude, Cursor, or any MCP client
Who is this for?
- IT Managers — quickly check incident volumes or change request statuses without manual dashboard navigation.
- Service Desk Agents — get a real-time overview of ticket details and requester profiles via simple AI commands.
- System Administrators — automate the retrieval of asset metadata and release records seamlessly.
Built-in capabilities (12)
Verify helpdesk status
Open an IT ticket
Get asset metadata
Get user metadata
Get ticket metadata
List IT changes
List IT assets
List problem records
List release records
List IT tickets
List end-users
List IT agents
Why Mastra AI?
Mastra's agent abstraction provides a clean separation between LLM logic and Freshservice tool infrastructure. Connect 12 tools through Vinkius and use Mastra's built-in workflow engine to chain tool calls with conditional logic, retries, and parallel execution. deployable to any Node.js host in one command.
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Mastra's agent abstraction provides a clean separation between LLM logic and tool infrastructure. add Freshservice without touching business code
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Built-in workflow engine chains MCP tool calls with conditional logic, retries, and parallel execution for complex automation
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TypeScript-native: full type inference for every Freshservice tool response with IDE autocomplete and compile-time checks
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One-command deployment to any Node.js host. Vercel, Railway, Fly.io, or your own infrastructure
Freshservice in Mastra AI
Why run Freshservice with Vinkius?
The Freshservice connection runs on our fully managed, secure cloud infrastructure. We handle the hosting, maintenance, and security so you don't have to deal with servers or code. All 12 tools are ready to work instantly without any complex setup.
You stay in complete control of your data. Your AI only accesses the information you approve, keeping your sensitive passwords and private details completely safe. Plus, with automatic optimizations, your AI works faster and more efficiently.
* Every connection is hosted and maintained by Vinkius. We handle the security, updates, and infrastructure so you don't have to write code or manage servers. See our infrastructure
Over 4,000 integrations ready for AI agents
Explore a vast library of pre-built integrations, optimized and ready to deploy.
Connect securely in under 30 seconds
Generate tokens to authenticate and link external services in a single step.
Complete visibility into every agent action
Audit live requests, latency, success rates, and active security compliance policies.
Optimize spending and track token ROI
Analyze real-time token consumption and cost metrics detailed by connection.
Explore our live AI Agents Analytics dashboard to see it all working
This dashboard is included when you connect Freshservice using Vinkius. You will never be left in the dark about what your AI agents are doing with your tools.
Freshservice and 4,000+ other AI tools. No hosting, no code, ready to use.
Professionals who connect Freshservice to Mastra AI through Vinkius don't need to write code, manage servers, or worry about security. Everything is pre-configured, secure, and runs automatically in the background.
Raw MCP | Vinkius | |
|---|---|---|
| Ready-to-use MCPs | Find and configure each manually | 4,000+ MCPs ready to use |
| Connection Setup | Manual coding & server setup | 1-click instant connection |
| Server Hosting | You host it yourself (needs 24/7 uptime) | 100% hosted & managed by Vinkius |
| Security & Privacy | Stored in plaintext config files | Bank-grade encrypted vault |
| Activity Visibility | Blind execution (no logs or tracking) | Live dashboard with real-time logs |
| Cost Control | Runaway AI token spend risk | Automatic budget limits |
| Revoking Access | Must delete files or code to stop | 1-click disconnect button |
How Vinkius secures
Freshservice for Mastra AI
Every request between Mastra AI and Freshservice is protected by our secure gateway. We automatically keep your sensitive data private, prevent unauthorized access, and let you disconnect instantly at any time.
Frequently asked questions
How do I get an API Key for Freshservice?
Log in to your Freshservice instance, click on your Profile picture in the top-right corner, go to 'Profile Settings', and your API Key will be displayed on the right side.
What is my 'Domain prefix'?
Your domain prefix is the first part of your Freshservice URL (e.g. if your URL is 'acme.freshservice.com', the prefix is 'acme').
Can I view my CMDB assets via the agent?
Yes! Use the 'list_it_assets' tool to retrieve your hardware and software inventory from the Freshservice CMDB.
Is it possible to track change management requests?
Yes, the 'list_change_requests' tool allows you to monitor all change tickets to ensure proper IT governance and stability.
How does Mastra AI connect to MCP servers?
Create an MCPClient with the server URL and pass it to your agent. Mastra discovers all tools and makes them available with full TypeScript types.
Can Mastra agents use tools from multiple servers?
Yes. Pass multiple MCP clients to the agent constructor. Mastra merges all tool schemas and the agent can call any tool from any server.
Does Mastra support workflow orchestration?
Yes. Mastra has a built-in workflow engine that lets you chain MCP tool calls with branching logic, error handling, and parallel execution.
createMCPClient not exported
Install: npm install @mastra/mcp
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