Bring Itsm
to Mastra AI
Create your Vinkius account to connect BOSSDesk to Mastra AI and start using all 10 AI tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code. No hosting, no server setup — just connect and start using.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the BOSSDesk MCP Server?
Connect your BOSSDesk ITSM account to any AI agent and orchestrate your IT support and asset management workflows through natural conversation.
What you can do
- Ticket Oversight — List all support tickets and retrieve detailed history and requester metadata.
- ITSM Automation — Create and update tickets directly from your workspace to streamline incident reporting.
- Asset Management — Query and inspect hardware and software assets, including serial numbers and specifications.
- User Coordination — Access your employee directory and individual user profiles managed within the platform.
- Location Tracking — List and retrieve details for all physical office or site locations.
- Communication — Add public or private notes to tickets to maintain high team engagement.
How it works
- Subscribe to this server
- Enter your BOSSDesk API Token and Subdomain
- Start managing your IT services from Claude, Cursor, or any MCP-compatible client
Who is this for?
- IT Managers — quickly check ticket queues and asset availability without opening the BOSSDesk portal.
- Help Desk Technicians — monitor active cases and user details straight from their workflow tools.
- System Administrators — verify asset metadata and office locations using natural language.
Built-in capabilities (10)
Add a comment or note to a ticket
Create a new support ticket
Get details of a specific asset
Get details of a specific ticket
Get details of a specific user
List all managed IT assets
List all physical locations
List all IT support tickets
List all system users
Update an existing ticket
Why Mastra AI?
Mastra's agent abstraction provides a clean separation between LLM logic and BOSSDesk tool infrastructure. Connect 10 tools through Vinkius and use Mastra's built-in workflow engine to chain tool calls with conditional logic, retries, and parallel execution. deployable to any Node.js host in one command.
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Mastra's agent abstraction provides a clean separation between LLM logic and tool infrastructure. add BOSSDesk without touching business code
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Built-in workflow engine chains MCP tool calls with conditional logic, retries, and parallel execution for complex automation
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TypeScript-native: full type inference for every BOSSDesk tool response with IDE autocomplete and compile-time checks
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One-command deployment to any Node.js host. Vercel, Railway, Fly.io, or your own infrastructure
BOSSDesk in Mastra AI
Why run BOSSDesk with Vinkius?
The BOSSDesk connection runs on our fully managed, secure cloud infrastructure. We handle the hosting, maintenance, and security so you don't have to deal with servers or code. All 10 tools are ready to work instantly without any complex setup.
You stay in complete control of your data. Your AI only accesses the information you approve, keeping your sensitive passwords and private details completely safe. Plus, with automatic optimizations, your AI works faster and more efficiently.
* Every connection is hosted and maintained by Vinkius. We handle the security, updates, and infrastructure so you don't have to write code or manage servers. See our infrastructure
Over 4,000 integrations ready for AI agents
Explore a vast library of pre-built integrations, optimized and ready to deploy.
Connect securely in under 30 seconds
Generate tokens to authenticate and link external services in a single step.
Complete visibility into every agent action
Audit live requests, latency, success rates, and active security compliance policies.
Optimize spending and track token ROI
Analyze real-time token consumption and cost metrics detailed by connection.
Explore our live AI Agents Analytics dashboard to see it all working
This dashboard is included when you connect BOSSDesk using Vinkius. You will never be left in the dark about what your AI agents are doing with your tools.
BOSSDesk and 4,000+ other AI tools. No hosting, no code, ready to use.
Professionals who connect BOSSDesk to Mastra AI through Vinkius don't need to write code, manage servers, or worry about security. Everything is pre-configured, secure, and runs automatically in the background.
Raw MCP | Vinkius | |
|---|---|---|
| Ready-to-use MCPs | Find and configure each manually | 4,000+ MCPs ready to use |
| Connection Setup | Manual coding & server setup | 1-click instant connection |
| Server Hosting | You host it yourself (needs 24/7 uptime) | 100% hosted & managed by Vinkius |
| Security & Privacy | Stored in plaintext config files | Bank-grade encrypted vault |
| Activity Visibility | Blind execution (no logs or tracking) | Live dashboard with real-time logs |
| Cost Control | Runaway AI token spend risk | Automatic budget limits |
| Revoking Access | Must delete files or code to stop | 1-click disconnect button |
How Vinkius secures
BOSSDesk for Mastra AI
Every request between Mastra AI and BOSSDesk is protected by our secure gateway. We automatically keep your sensitive data private, prevent unauthorized access, and let you disconnect instantly at any time.
Frequently asked questions
Can I check the status of a specific support ticket?
Yes! Use the get_ticket tool with the Ticket ID. Your agent will fetch the latest status, priority, and requester info directly from BOSSDesk.
How do I find information about a specific asset like a laptop?
Simply ask the agent to get_asset and provide the Asset ID or serial number. It will retrieve the technical specifications and assignment details from the BOSSDesk inventory.
Does the integration allow creating a ticket for an employee?
Yes. Use the create_ticket tool and provide the employee's email. BOSSDesk will link the new ticket to their existing user profile automatically.
How does Mastra AI connect to MCP servers?
Create an MCPClient with the server URL and pass it to your agent. Mastra discovers all tools and makes them available with full TypeScript types.
Can Mastra agents use tools from multiple servers?
Yes. Pass multiple MCP clients to the agent constructor. Mastra merges all tool schemas and the agent can call any tool from any server.
Does Mastra support workflow orchestration?
Yes. Mastra has a built-in workflow engine that lets you chain MCP tool calls with branching logic, error handling, and parallel execution.
createMCPClient not exported
Install: npm install @mastra/mcp
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