Bring Omnichannel Support
to Windsurf

Connect your Froged account to any AI agent to automate your customer success and support operations through the Model Context Protocol (MCP). Froged is an omnichannel customer service platform designed to improve retention and engagement. This MCP server enables you to track behavioral events, manage customer profiles, and participate in support conversations directly through natural conversation.

Key Features

• Contact Management — List all customer profiles, fetch detailed metadata, and programmatically create or update contacts to maintain a 360-degree view.
• Behavioral Event Tracking — Access recent user events and post custom behavioral data (e.g., 'plan_upgraded') to trigger automated marketing campaigns.
• Support Conversations — List active support chats across all channels and post replies to conversations seamlessly.
• Marketing Campaigns — Retrieve a list of all active marketing and in-app campaigns to monitor engagement.
• Knowledge Base Access — Fetch published help articles from your Knowledge Base to aid in self-service support.
• Real-time Synchronization — Keep your customer success data and support inbox perfectly aligned with your internal tools.

How it works

1. Subscribe to this server through the Vinkius Marketplace
2. Enter your Froged API Key (found in your Admin Settings)
3. Start managing your customer operations from Claude, Cursor, or any MCP client

Who is this for?

• Customer Success Managers — quickly check user profiles and recent activity events without navigating the Froged dashboard.
• Support Agents — get a real-time overview of active conversations and post quick replies via simple AI commands.
• Marketing Teams — automate the logging of custom behavioral events to ensure the right in-app campaigns are triggered.