Integrate UserEcho with Claude, Cursor, Chatbots & AI Agents MCP Server

Q: Is it possible to create a new ticket via AI for a customer?

Absolutely. Use the createsupportticket action. Provide a header and the detailed content, and the agent will instantly log the request in your UserEcho helpdesk.

Build a customer feedback community with idea voting, knowledge base, helpdesk, and live chat in one support ecosystem.

GDPR Free for Subscribers

Compatible with every major AI agent and IDE

Claude

ChatGPT

Cursor

Gemini

Windsurf

VS Code

JetBrains

Vercel

+ other MCP clients

create

Create support ticket on UserEcho

Add a new ticket

get

Get ticket details on UserEcho

Get details for a specific ticket

list

List account users on UserEcho

List account users

list

List forums on UserEcho

List UserEcho forums

list

List kb articles on UserEcho

List knowledge base articles

list

List tickets on UserEcho

List helpdesk tickets

Security & Code Integrity Audit

Every tool in the UserEcho MCP Server is continuously audited by the Vinkius Security Engine. We guarantee zero-trust payload isolation, strict data boundaries, and deterministic execution for enterprise-grade AI agents.

A+Score: 100

How Vinkius protects your data

Is there a risk of the AI "going crazy" and deleting important company data?

No. With Vinkius, the AI operates on "rails". It can only make the exact moves you authorized in the tool's settings. It cannot invent routes, access other networks in your company, or decide to delete random files. If the action isn't in the approved catalog, the attempt is blocked instantly.

Can I audit what my AI agents are doing with this integration?

Yes, Vinkius provides an immutable, HMAC-chained audit log. Every tool execution, payload, and response is tracked in real-time on your dashboard, giving you complete visibility into your agent's actions.

Is it possible to create a new ticket via AI for a customer?

Absolutely. Use the create_support_ticket action. Provide a header and the detailed content, and the agent will instantly log the request in your UserEcho helpdesk.

What if the AI ends up reading customer data or confidential information?

We have a built-in digital "bodyguard" called DLP (Data Loss Prevention). If a tool fetches data and the response contains social security numbers, credit cards, or personal customer info, Vinkius magically blocks and erases that information before it is delivered to the AI. The AI works only with what is strictly necessary, and your sensitive data never leaks.

Supported Use Cases for UserEcho

Build automated workflows with Cursor and Claude Code by connecting to the UserEcho MCP server.

Cursor Copilot for community feedback

Deploy the UserEcho toolkit to manage community feedback. The integration offers robust endpoints for ChatGPT to control collaboration settings.

Streamlining idea voting

The UserEcho server supports direct MCP connections for idea voting. This provides Claude with the required permissions to execute collaboration functions.