Bring Real Time Chat
to Claude Desktop
Learn how to connect Formilla to Claude Desktop and start using 12 AI agent tools in minutes. Fully managed, enterprise secure, and ready to use without writing a single line of code.
GDPR Free for SubscribersCompatible with every major AI agent and IDE
Gemini
What is the Formilla MCP Server?
Connect your Formilla account to any AI agent and take full control of your live chat contacts and customer data management through natural conversation.
What you can do
- Contact Orchestration — Create or update contact records programmatically, including managing names, emails, and phone numbers directly from your agent
- Database Management — List all contacts in your Formilla account and retrieve detailed metadata to maintain a high-fidelity customer record
- Visitor Intelligence — Find specific contacts by email to verify their support history and track custom attributes for personalized messaging
- Secure Maintenance — Programmatically delete contacts from the system to maintain database hygiene and comply with privacy requests
- Data Synchronization — Use unique identifiers (UserId) to seamlessly sync your external user data with Formilla's live chat ecosystem
How it works
- Subscribe to this server
- Retrieve your API Auth Token from your Formilla dashboard (Settings > Security)
- Start managing your live chat contacts from Claude, Cursor, or any MCP client
No more manual data entry into the live chat dashboard. Your AI acts as your dedicated contact and data sync coordinator.
Who is this for?
- Support Teams — instantly retrieve customer profiles and update contact info while managing live chats
- Marketing Automators — sync new leads and track custom attributes across your customer database using natural language
- Operations Managers — manage database hygiene and privacy compliance through automated contact deletion queries
Built-in capabilities (12)
Verify connectivity
Delete a contact
Get contact details
Get contact by email
Get conversation details
List contacts
List conversations
List segments
List visitors
Search contacts
Update a contact
Create or update contact
Why Claude Desktop?
Claude Desktop is the definitive way to connect Formilla to your AI workflow. Add Vinkius Edge URL to your config, restart the app, and Claude immediately exposes all 12 tools in the chat interface. ask a question, Claude calls the right tool, and you see the answer. Zero code, zero context switching.
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Claude Desktop is the reference MCP client. it was designed alongside the protocol itself, ensuring the most complete and stable MCP implementation available
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Zero-code configuration: add a server URL to a JSON file and Claude instantly discovers and exposes all available tools in the chat interface
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Claude's extended thinking capability lets it reason through multi-step tool usage, chaining multiple API calls to answer complex questions
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Enterprise-grade security with local config storage. your tokens never leave your machine, and connections go directly to Vinkius Edge network
Formilla in Claude Desktop
Formilla and 4,000+ other MCP servers. One platform. One governance layer.
Teams that connect Formilla to Claude Desktop through Vinkius don't need to source, host, or maintain individual MCP servers. Every tool call runs inside a hardened runtime with credential isolation, DLP, and a signed audit chain.
Raw MCP | Vinkius | |
|---|---|---|
| Server catalog | Find and host yourself | 4,000+ managed |
| Infrastructure | Self-hosted | Sandboxed V8 isolates |
| Credential handling | Plaintext in config | Vault + runtime injection |
| Data loss prevention | None | Configurable DLP policies |
| Kill switch | None | Global instant shutdown |
| Financial circuit breakers | None | Per-server limits + alerts |
| Audit trail | None | Ed25519 signed logs |
| SIEM log streaming | None | Splunk, Datadog, Webhook |
| Honeytokens | None | Canary alerts on leak |
| Custom domains | Not applicable | DNS challenge verified |
| GDPR compliance | Manual effort | Automated purge + export |
Why teams choose Vinkius for Formilla in Claude Desktop
The Formilla MCP Server runs on Vinkius-managed infrastructure inside AWS — a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts. All 12 tools execute in hardened sandboxes optimized for native MCP execution.
Your AI agents in Claude Desktop only access the data you authorize, with DLP that blocks sensitive information from ever reaching the model, kill switch for instant shutdown, and up to 60% token savings. Enterprise-grade infrastructure, zero maintenance.
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
How Vinkius secures
Formilla for Claude Desktop
Every tool call from Claude Desktop to the Formilla MCP Server is protected by DLP redaction, cryptographic audit chains, V8 sandbox isolation, kill switch, and financial circuit breakers.
Frequently asked questions
How do I find my API Auth Token in Formilla?
Log in to your Formilla dashboard, navigate to Settings > Security, and copy your unique API Auth Token.
Can I use the agent to sync my existing user IDs?
Yes! The upsert_contact tool accepts a UserId parameter specifically designed to link your internal system identifiers with Formilla records.
Does it support deleting multiple contacts at once?
The delete_contact tool operates on a single contact ID at a time. To delete multiple records, your agent can iterate through a list of IDs programmatically.
How does Claude Desktop discover MCP tools?
When Claude Desktop starts, it reads the claude_desktop_config.json file and connects to each configured MCP server. It calls the tools/list endpoint to fetch the schema for every available tool, then surfaces them as clickable options in the chat interface via the 🔌 icon.
What happens if the MCP server is temporarily unavailable?
Claude Desktop handles disconnections gracefully. if the server is unreachable at startup, the tools simply won't appear. Once the server becomes available again, restarting Claude Desktop will re-establish the connection. There is no timeout penalty or error loop.
Can I connect multiple MCP servers simultaneously?
Yes. You can add as many servers as you need in the mcpServers section of the config file. Each server appears as a separate tool provider, and Claude can use tools from multiple servers in a single conversation turn.
Is there a limit on the number of tools per server?
Claude Desktop can handle hundreds of tools per server. However, for optimal LLM performance, Vinkius servers are designed to expose focused, well-documented tool sets rather than overwhelming the model with too many options.
Does Claude Desktop support Streamable HTTP transport?
Yes. Claude Desktop supports both SSE (Server-Sent Events) and the newer Streamable HTTP transport that Vinkius uses. Simply provide the server URL. Claude auto-negotiates the transport protocol.
Server not appearing after restart
Ensure the JSON is valid (no trailing commas). Check the file path: ~/Library/Application Support/Claude/claude_desktop_config.json (macOS) or %APPDATA%\\Claude\\ (Windows).
Authentication error
Verify your Vinkius token is correct. Go to cloud.vinkius.com to regenerate it if needed.
Tools not showing in chat
Click the 🔌 icon at the bottom of the chat input. If it shows 0 tools, the server may still be connecting. wait a few seconds.
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