4,000+ servers built on vurb.ts
Vinkius

Zammad MCP Server for ClineGive Cline instant access to 41 tools to Add Tag, Create Ticket, Create Ticket Article, and more

MCP Inspector GDPR Free for Subscribers

Cline is an autonomous AI coding agent inside VS Code that plans, executes, and iterates on tasks. Wire Zammad through Vinkius and Cline gains direct access to every tool. from data retrieval to workflow automation. without leaving the terminal.

Ask AI about this MCP Server for Cline

The Zammad MCP Server for Cline is a standout in the Communication Messaging category — giving your AI agent 41 tools to work with, ready to go from day one.

Built for AI Agents by Vinkius

Vinkius delivers Streamable HTTP and SSE to any MCP client

ClaudeClaude
ChatGPTChatGPT
CursorCursor
GeminiGemini
WindsurfWindsurf
VS CodeVS Code
JetBrainsJetBrains
VercelVercel
+ other MCP clients
Classic Setup·json
{
  "mcpServers": {
    "zammad": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}
RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install Zammad and 4,000+ MCP Servers from a single visual interface.

Vinkius Desktop InterfaceVinkius Desktop InterfaceVinkius Desktop InterfaceVinkius Desktop Interface
Download Free Open SourceNo signup required
Zammad
Fully ManagedVinkius Servers
60%Token savings
High SecurityEnterprise-grade
IAMAccess control
EU AI ActCompliant
DLPData protection
V8 IsolateSandboxed
Ed25519Audit chain
<40msKill switch
Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Zammad MCP Server

Connect your Zammad helpdesk to any AI agent to streamline your customer support and user management through natural conversation.

Cline operates autonomously inside VS Code. it reads your codebase, plans a strategy, and executes multi-step tasks including Zammad tool calls without waiting for prompts between steps. Connect 41 tools through Vinkius and Cline can fetch data, generate code, and commit changes in a single autonomous run.

What you can do

  • Ticket Management — List, retrieve, and create tickets to stay on top of customer requests using list_tickets and get_ticket.
  • User & Organization Control — Search, create, and update user profiles and organizational data with tools like search_users and list_organizations.
  • Group & Role Insights — List and search through system groups and roles to understand permissions and assignments.
  • Data Privacy — Securely handle user deletions via specialized data privacy tasks using data_privacy_delete_user.

The Zammad MCP Server exposes 41 tools through the Vinkius. Connect it to Cline in under two minutes — credentials fully managed, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

All 41 Zammad tools available for Cline

When Cline connects to Zammad through Vinkius, your AI agent gets direct access to every tool listed below — spanning ticket-management, customer-service, user-management, and more. Every call runs in a secure, isolated environment with full audit visibility. Beyond a simple connection, you get real-time monitoring of agent activity, enterprise governance, and optimized token usage.

add

Add tag on Zammad

Add a tag to an object

create

Create ticket on Zammad

Create a new Zammad ticket

create

Create ticket article on Zammad

Create a new article on a ticket

create

Create user on Zammad

Create a new Zammad user

data

Data privacy delete user on Zammad

Delete a user via Data Privacy task (Recommended over direct delete)

delete

Delete ticket on Zammad

Delete a Zammad ticket

delete

Delete user on Zammad

Delete a Zammad user

get

Get group on Zammad

Get details for a specific Zammad group

get

Get links on Zammad

Get links for a specific object

get

Get me on Zammad

Get current Zammad user details

get

Get organization on Zammad

Get details for a specific Zammad organization

get

Get shared draft on Zammad

Get shared draft for a ticket

get

Get ticket on Zammad

Get details for a specific Zammad ticket

get

Get ticket article on Zammad

Get details for a specific ticket article

get

Get user on Zammad

Get details for a specific Zammad user

list

List all tags on Zammad

List all tags in the system (Admin)

list

List calendars on Zammad

List calendars

list

List checklist items on Zammad

List checklist items

list

List checklist templates on Zammad

List checklist templates

list

List checklists on Zammad

List checklists

list

List groups on Zammad

List all Zammad groups

list

List mentions on Zammad

List mentions

list

List organizations on Zammad

List all Zammad organizations

list

List roles on Zammad

List all Zammad roles

list

List slas on Zammad

List SLAs

list

List tags for object on Zammad

List tags for a specific object (e.g., Ticket)

list

List ticket articles on Zammad

List articles for a specific ticket

list

List ticket priorities on Zammad

List ticket priorities

list

List ticket states on Zammad

List ticket states

list

List tickets on Zammad

List Zammad tickets

list

List time accountings on Zammad

List time accountings for a ticket

list

List users on Zammad

List all Zammad users

remove

Remove tag on Zammad

Remove a tag from an object

search

Search groups on Zammad

Search for groups in Zammad

search

Search organizations on Zammad

Search for organizations in Zammad

search

Search roles on Zammad

Search for roles in Zammad

search

Search tickets on Zammad

Search for tickets in Zammad

search

Search users on Zammad

Search for users in Zammad

summarize

Summarize ticket on Zammad

Trigger async generation of a ticket summary

update

Update ticket on Zammad

Update an existing Zammad ticket

update

Update user on Zammad

Update an existing Zammad user

Connect Zammad to Cline via MCP

Follow these steps to wire Zammad into Cline. The entire setup takes under two minutes — your credentials stay safe behind Vinkius.

01

Open Cline MCP Settings

Click the MCP Servers icon in the Cline sidebar panel
02

Add remote server

Click "Add MCP Server" and paste the configuration above
03

Enable the server

Toggle the server switch to ON
04

Start using Zammad

Ask Cline: "Using Zammad, help me...". 41 tools available

Why Use Cline with the Zammad MCP Server

Cline provides unique advantages when paired with Zammad through the Model Context Protocol.

01

Cline operates autonomously. it reads your codebase, plans a strategy, and executes multi-step tasks including MCP tool calls without step-by-step prompts

02

Runs inside VS Code, so you get MCP tool access alongside your existing extensions, terminal, and version control in a single window

03

Cline can create, edit, and delete files based on MCP tool responses, enabling end-to-end automation from data retrieval to code generation

04

Transparent execution: every tool call and file change is shown in Cline's activity log for full visibility and approval before committing

Zammad + Cline Use Cases

Practical scenarios where Cline combined with the Zammad MCP Server delivers measurable value.

01

Autonomous feature building: tell Cline to fetch data from Zammad and scaffold a complete module with types, handlers, and tests

02

Codebase refactoring: use Zammad tools to validate live data while Cline restructures your code to match updated schemas

03

Automated testing: Cline fetches real responses from Zammad and generates snapshot tests or mocks based on actual payloads

04

Incident response: query Zammad for real-time status and let Cline generate hotfix patches based on the findings

Example Prompts for Zammad in Cline

Ready-to-use prompts you can give your Cline agent to start working with Zammad immediately.

01

"List all active tickets in Zammad."

02

"Search for a user with the email 'customer@example.com'."

03

"Get the details for ticket ID 42."

Troubleshooting Zammad MCP Server with Cline

Common issues when connecting Zammad to Cline through Vinkius, and how to resolve them.

01

Server shows error in sidebar

Click the server name to see logs. Verify the URL and token are correct.

Zammad + Cline FAQ

Common questions about integrating Zammad MCP Server with Cline.

01

How does Cline connect to MCP servers?

Cline reads MCP server configurations from its settings panel in VS Code. Add the server URL and Cline discovers all available tools on initialization.
02

Can Cline run MCP tools without approval?

By default, Cline asks for confirmation before executing tool calls. You can configure auto-approval rules for trusted servers in the settings.
03

Does Cline support multiple MCP servers at once?

Yes. Configure as many servers as needed. Cline can use tools from different servers within the same autonomous task execution.

Explore More MCP Servers

View all →