Zammad MCP Server for CursorGive Cursor instant access to 41 tools to Add Tag, Create Ticket, Create Ticket Article, and more

Name: Zammad
Price: 29 USD
Availability: InStock
Rating: 2.2 (1 reviews)
Author: Vinkius

GDPR Free for Subscribers

Cursor is an AI-first code editor built on VS Code that integrates LLM-powered coding assistance directly into the development workflow. Its Agent mode enables autonomous multi-step coding tasks, and MCP support lets agents access external data sources and APIs during code generation.

Ask AI about this MCP Server for Cursor

Open in ChatGPT Open in Claude Open in Perplexity

The Zammad MCP Server for Cursor is a standout in the Communication Messaging category — giving your AI agent 41 tools to work with, ready to go from day one.

Built for AI Agents by Vinkius

Vinkius delivers Streamable HTTP and SSE to any MCP client

Claude

ChatGPT

Cursor

Gemini

Windsurf

VS Code

JetBrains

Vercel

+ other MCP clients

Classic Setup·json

{
  "mcpServers": {
    "zammad": {
      "url": "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp"
    }
  }
}

RecommendedModern Approach — Zero Configuration

Vinkius Desktop App

The modern way to manage MCP Servers — no config files, no terminal commands. Install Zammad and 4,000+ MCP Servers from a single visual interface.

Download Free Open SourceNo signup required

Fully ManagedVinkius Servers

60%Token savings

High SecurityEnterprise-grade

IAMAccess control

EU AI ActCompliant

DLPData protection

V8 IsolateSandboxed

Ed25519Audit chain

<40msKill switch

Stream every event to Splunk, Datadog, or your own webhook in real-time

* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure

About Zammad MCP Server

Connect your Zammad helpdesk to any AI agent to streamline your customer support and user management through natural conversation.

Cursor's Agent mode turns Zammad into an in-editor superpower. Ask Cursor to generate code using live data from Zammad and it fetches, processes, and writes. all in a single agentic loop. 41 tools appear alongside file editing and terminal access, creating a unified development environment grounded in real-time information.

What you can do

Ticket Management — List, retrieve, and create tickets to stay on top of customer requests using list_tickets and get_ticket.
User & Organization Control — Search, create, and update user profiles and organizational data with tools like search_users and list_organizations.
Group & Role Insights — List and search through system groups and roles to understand permissions and assignments.
Data Privacy — Securely handle user deletions via specialized data privacy tasks using data_privacy_delete_user.

The Zammad MCP Server exposes 41 tools through the Vinkius. Connect it to Cursor in under two minutes — credentials fully managed, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.

All 41 Zammad tools available for Cursor

When Cursor connects to Zammad through Vinkius, your AI agent gets direct access to every tool listed below — spanning ticket-management, customer-service, user-management, and more. Every call runs in a secure, isolated environment with full audit visibility. Beyond a simple connection, you get real-time monitoring of agent activity, enterprise governance, and optimized token usage.

add

Add tag on Zammad

Add a tag to an object

create

Create ticket on Zammad

Create a new Zammad ticket

create

Create ticket article on Zammad

Create a new article on a ticket

create

Create user on Zammad

Create a new Zammad user

data

Data privacy delete user on Zammad

Delete a user via Data Privacy task (Recommended over direct delete)

delete

Delete ticket on Zammad

Delete a Zammad ticket

delete

Delete user on Zammad

Delete a Zammad user

get

Get group on Zammad

Get details for a specific Zammad group

get

Get links on Zammad

Get links for a specific object

get

Get me on Zammad

Get current Zammad user details

get

Get organization on Zammad

Get details for a specific Zammad organization

get

Get shared draft on Zammad

Get shared draft for a ticket

get

Get ticket on Zammad

Get details for a specific Zammad ticket

get

Get ticket article on Zammad

Get details for a specific ticket article

get

Get user on Zammad

Get details for a specific Zammad user

list

List all tags on Zammad

List all tags in the system (Admin)

list

List calendars on Zammad

List calendars

list

List checklist items on Zammad

List checklist items

list

List checklist templates on Zammad

List checklist templates

list

List checklists on Zammad

List checklists

list

List groups on Zammad

List all Zammad groups

list

List mentions on Zammad

List mentions

list

List organizations on Zammad

List all Zammad organizations

list

List roles on Zammad

List all Zammad roles

list

List slas on Zammad

List SLAs

list

List tags for object on Zammad

List tags for a specific object (e.g., Ticket)

list

List ticket articles on Zammad

List articles for a specific ticket

list

List ticket priorities on Zammad

List ticket priorities

list

List ticket states on Zammad

List ticket states

list

List tickets on Zammad

List Zammad tickets

list

List time accountings on Zammad

List time accountings for a ticket

list

List users on Zammad

List all Zammad users

remove

Remove tag on Zammad

Remove a tag from an object

Search groups on Zammad

Search for groups in Zammad

Search organizations on Zammad

Search for organizations in Zammad

Search roles on Zammad

Search for roles in Zammad

Search tickets on Zammad

Search for tickets in Zammad

Search users on Zammad

Search for users in Zammad

summarize

Summarize ticket on Zammad

Trigger async generation of a ticket summary

update

Update ticket on Zammad

Update an existing Zammad ticket

update

Update user on Zammad

Update an existing Zammad user

Connect Zammad to Cursor via MCP

Follow these steps to wire Zammad into Cursor. The entire setup takes under two minutes — your credentials stay safe behind Vinkius.

Open MCP Settings

Press Cmd+Shift+P (macOS) or Ctrl+Shift+P (Windows/Linux) → search "MCP Settings"

Add the server config

Paste the JSON configuration above into the mcp.json file that opens

Save the file

Cursor will automatically detect the new MCP server

Start using Zammad

Open Agent mode in chat and ask: "Using Zammad, help me...". 41 tools available

Why Use Cursor with the Zammad MCP Server

Cursor AI Code Editor provides unique advantages when paired with Zammad through the Model Context Protocol.

Agent mode turns Cursor into an autonomous coding assistant that can read files, run commands, and call MCP tools without switching context

Cursor's Composer feature can generate entire files using real-time data fetched through MCP. no copy-pasting from external dashboards

MCP tools appear alongside built-in tools like file reading and terminal access, creating a unified agentic environment

VS Code extension compatibility means your existing workflow, keybindings, and extensions all work alongside MCP tools

Zammad + Cursor Use Cases

Practical scenarios where Cursor combined with the Zammad MCP Server delivers measurable value.

Code generation with live data: ask Cursor to generate a security report module using live DNS and subdomain data fetched through MCP

Automated documentation: have Cursor query your API's tool schemas and generate TypeScript interfaces or OpenAPI specs automatically

Infrastructure-as-code: Cursor can fetch domain configurations and generate corresponding Terraform or CloudFormation templates

Test scaffolding: ask Cursor to pull real API responses via MCP and generate unit test fixtures from actual data

Example Prompts for Zammad in Cursor

Ready-to-use prompts you can give your Cursor agent to start working with Zammad immediately.

"List all active tickets in Zammad."

"Search for a user with the email 'customer@example.com'."

"Get the details for ticket ID 42."

Troubleshooting Zammad MCP Server with Cursor

Common issues when connecting Zammad to Cursor through Vinkius, and how to resolve them.

Tools not appearing in Cursor

Ensure you are in Agent mode (not Ask mode). MCP tools only work in Agent mode.

Server shows as disconnected

Check Settings → Features → MCP and verify the server status. Try clicking the refresh button.

Zammad + Cursor FAQ

Common questions about integrating Zammad MCP Server with Cursor.

What is Agent mode and why does it matter for MCP?

Agent mode is Cursor's autonomous execution mode where the AI can perform multi-step tasks: reading files, editing code, running terminal commands, and calling MCP tools. Without Agent mode, Cursor operates in a simpler ask-and-answer mode that doesn't support tool calling. Always ensure you're in Agent mode when working with MCP servers.

Where does Cursor store MCP configuration?

Cursor looks for MCP server configurations in a mcp.json file. You can configure servers at the project level (.cursor/mcp.json in your project root) or globally (~/.cursor/mcp.json). Project-level configs take precedence.

Can Cursor use MCP tools in inline edits?

No. MCP tools are only available in Agent mode through the chat panel. Inline completions and Tab suggestions do not trigger MCP tool calls. This is by design. tool calls require user visibility and approval.

How do I verify MCP tools are loaded?

Open Settings → Features → MCP and look for your server name. A green indicator means the server is connected. You can also check Agent mode's available tools by clicking the tools dropdown in the chat panel.