Zammad MCP Server for Mastra AIGive Mastra AI instant access to 41 tools to Add Tag, Create Ticket, Create Ticket Article, and more
GDPR Free for SubscribersMastra AI is a TypeScript-native agent framework built for modern web stacks. Connect Zammad through Vinkius and Mastra agents discover all tools automatically. type-safe, streaming-ready, and deployable anywhere Node.js runs.
Ask AI about this MCP Server for Mastra AI
The Zammad MCP Server for Mastra AI is a standout in the Communication Messaging category — giving your AI agent 41 tools to work with, ready to go from day one.
Vinkius delivers Streamable HTTP and SSE to any MCP client
Geminiimport { Agent } from "@mastra/core/agent";
import { createMCPClient } from "@mastra/mcp";
import { openai } from "@ai-sdk/openai";
async function main() {
// Your Vinkius token. get it at cloud.vinkius.com
const mcpClient = await createMCPClient({
servers: {
"zammad": {
url: "https://edge.vinkius.com/[YOUR_TOKEN_HERE]/mcp",
},
},
});
const tools = await mcpClient.getTools();
const agent = new Agent({
name: "Zammad Agent",
instructions:
"You help users interact with Zammad " +
"using 41 tools.",
model: openai("gpt-4o"),
tools,
});
const result = await agent.generate(
"What can I do with Zammad?"
);
console.log(result.text);
}
main();
* Every MCP server runs on Vinkius-managed infrastructure inside AWS - a purpose-built runtime with per-request V8 isolates, Ed25519 signed audit chains, and sub-40ms cold starts optimized for native MCP execution. See our infrastructure
About Zammad MCP Server
Connect your Zammad helpdesk to any AI agent to streamline your customer support and user management through natural conversation.
Mastra's agent abstraction provides a clean separation between LLM logic and Zammad tool infrastructure. Connect 41 tools through Vinkius and use Mastra's built-in workflow engine to chain tool calls with conditional logic, retries, and parallel execution. deployable to any Node.js host in one command.
What you can do
- Ticket Management — List, retrieve, and create tickets to stay on top of customer requests using
list_ticketsandget_ticket. - User & Organization Control — Search, create, and update user profiles and organizational data with tools like
search_usersandlist_organizations. - Group & Role Insights — List and search through system groups and roles to understand permissions and assignments.
- Data Privacy — Securely handle user deletions via specialized data privacy tasks using
data_privacy_delete_user.
The Zammad MCP Server exposes 41 tools through the Vinkius. Connect it to Mastra AI in under two minutes — credentials fully managed, no infrastructure to provision, no vendor lock-in. Your configuration, your data, your control.
All 41 Zammad tools available for Mastra AI
When Mastra AI connects to Zammad through Vinkius, your AI agent gets direct access to every tool listed below — spanning ticket-management, customer-service, user-management, and more. Every call runs in a secure, isolated environment with full audit visibility. Beyond a simple connection, you get real-time monitoring of agent activity, enterprise governance, and optimized token usage.
Add tag on Zammad
Add a tag to an object
Create ticket on Zammad
Create a new Zammad ticket
Create ticket article on Zammad
Create a new article on a ticket
Create user on Zammad
Create a new Zammad user
Data privacy delete user on Zammad
Delete a user via Data Privacy task (Recommended over direct delete)
Delete ticket on Zammad
Delete a Zammad ticket
Delete user on Zammad
Delete a Zammad user
Get group on Zammad
Get details for a specific Zammad group
Get links on Zammad
Get links for a specific object
Get me on Zammad
Get current Zammad user details
Get organization on Zammad
Get details for a specific Zammad organization
Get shared draft on Zammad
Get shared draft for a ticket
Get ticket on Zammad
Get details for a specific Zammad ticket
Get ticket article on Zammad
Get details for a specific ticket article
Get user on Zammad
Get details for a specific Zammad user
List all tags on Zammad
List all tags in the system (Admin)
List calendars on Zammad
List calendars
List checklist items on Zammad
List checklist items
List checklist templates on Zammad
List checklist templates
List checklists on Zammad
List checklists
List groups on Zammad
List all Zammad groups
List mentions on Zammad
List mentions
List organizations on Zammad
List all Zammad organizations
List roles on Zammad
List all Zammad roles
List slas on Zammad
List SLAs
List tags for object on Zammad
List tags for a specific object (e.g., Ticket)
List ticket articles on Zammad
List articles for a specific ticket
List ticket priorities on Zammad
List ticket priorities
List ticket states on Zammad
List ticket states
List tickets on Zammad
List Zammad tickets
List time accountings on Zammad
List time accountings for a ticket
List users on Zammad
List all Zammad users
Remove tag on Zammad
Remove a tag from an object
Search groups on Zammad
Search for groups in Zammad
Search organizations on Zammad
Search for organizations in Zammad
Search roles on Zammad
Search for roles in Zammad
Search tickets on Zammad
Search for tickets in Zammad
Search users on Zammad
Search for users in Zammad
Summarize ticket on Zammad
Trigger async generation of a ticket summary
Update ticket on Zammad
Update an existing Zammad ticket
Update user on Zammad
Update an existing Zammad user
Connect Zammad to Mastra AI via MCP
Follow these steps to wire Zammad into Mastra AI. The entire setup takes under two minutes — your credentials stay safe behind Vinkius.
Install dependencies
npm install @mastra/core @mastra/mcp @ai-sdk/openaiReplace the token
[YOUR_TOKEN_HERE] with your Vinkius tokenRun the agent
agent.ts and run with npx tsx agent.tsExplore tools
Why Use Mastra AI with the Zammad MCP Server
Mastra AI provides unique advantages when paired with Zammad through the Model Context Protocol.
Mastra's agent abstraction provides a clean separation between LLM logic and tool infrastructure. add Zammad without touching business code
Built-in workflow engine chains MCP tool calls with conditional logic, retries, and parallel execution for complex automation
TypeScript-native: full type inference for every Zammad tool response with IDE autocomplete and compile-time checks
One-command deployment to any Node.js host. Vercel, Railway, Fly.io, or your own infrastructure
Zammad + Mastra AI Use Cases
Practical scenarios where Mastra AI combined with the Zammad MCP Server delivers measurable value.
Automated workflows: build multi-step agents that query Zammad, process results, and trigger downstream actions in a typed pipeline
SaaS integrations: embed Zammad as a first-class tool in your product's AI features with Mastra's clean agent API
Background jobs: schedule Mastra agents to query Zammad on a cron and store results in your database automatically
Multi-agent systems: create specialist agents that collaborate using Zammad tools alongside other MCP servers
Example Prompts for Zammad in Mastra AI
Ready-to-use prompts you can give your Mastra AI agent to start working with Zammad immediately.
"List all active tickets in Zammad."
"Search for a user with the email 'customer@example.com'."
"Get the details for ticket ID 42."
Troubleshooting Zammad MCP Server with Mastra AI
Common issues when connecting Zammad to Mastra AI through Vinkius, and how to resolve them.
createMCPClient not exported
npm install @mastra/mcpZammad + Mastra AI FAQ
Common questions about integrating Zammad MCP Server with Mastra AI.
How does Mastra AI connect to MCP servers?
MCPClient with the server URL and pass it to your agent. Mastra discovers all tools and makes them available with full TypeScript types.Can Mastra agents use tools from multiple servers?
Does Mastra support workflow orchestration?
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